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Faulty engagement ring - wont refund or accept faulty
My fianc!e purchased an engagement ring at xmas and we got engaged The jewellers advised him he could purchase a ring and this could be resized by 4 sizes with no implication on quality The ring was resized and was returned with a very thin band/ shank, the depth is inconsistent at various places and it looks awful for the…
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Out of Pocket Expenses
Hi All, I would appreciate some advice on the following situation. In october I purchased a new Water Pump for my car, fitted it and everything worked well, until last week. My car started over heating, so i ran some checks and removed the pump. On the side of the pump is a shaft / Spline connector which connects inside of…
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Your thoughts please would be appreciated
December just before Xmas My elderly father who is 85 years old and almost blind purchased a Panasonic tv from the Panasonic Shop for almost £2000. He particularly wanted this tv because it reads out the menus to him and also the list of any programmes recorded. The salesman said it came with 5/6 years warranty (cant…
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Viagogo - Please can anyone help or give advice
Hi there Guys please please help. My husband loves the darts so before christmas I went online to find the darts was sold out in glasgow. I went on Viagogo so I chose 2 seats in section 52 at £81 each total cost came to £203 (including delivery etc) I thought he is worth it. Tickets arrived on friday and they are for the…
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samsung repair
I bought my samsung tab 3 10.1 for £129 from very.co.uk. Occasionally it fails to charge and when I use it the next day its stuck on 20%. Very refused to replace it (probably due to the price) and offered a refund. I sent the tablet to Samsung and had to wait 7 days (which im not happy about) It arrived back and they said…
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Cineworld gift voucher
Hi all I was wondering if anybody could help me or has possibly had a similar problem before? My grandpa bought me a cineworld gift card for Christmas which is a great gift however there are none where I live, the closest one is 50 miles away and I do not have transport to get there. I went to WHSmith to return it (the…
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Staircase Solutions - Bradford
I'm posting this new thread to see if there is anybody out there who has dealt with a company called Staircase Solutions (Bradford). We paid them a deposit of around £3000 for a new staircase and balustrade in September 2013. Their T&Cs stated that we would settle the balance upon arrival of stairs into the UK and a…
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refund query and change of refund policy since purchase
Hi, i was wondering if anyone can help me. Before Christmas, I purchased two dresses from an online clothing shop Beckys Dresses whereby their returns policy stated that i had 14 days to return the items for a FULL refund and 7 days for an exchange or credit note. The said items did not fit and I returned them immediately,…
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Price in GBP but charged in USD
Can a company registered in the UK, from their UK website advertise something in Sterling, you buy that product (Only seeing the UK price) then you get billed in US Dollars plus get stung for transaction fees from your credit card provider for the currency conversion?
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Zavvi aka The Hut - terrible customer service+refund not replace when price increases
I bought The Shield boxset for £25 for my partner's xmas present. As we started to watch them one of the discs started to skip and had a scratch on it. I promptly emailed them through Play.com where i purchased the item through Playtrade. Zavvi emailed back a returns label saying to send it back and they would REPLACE it.…
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ASUS wont repair laptop unless I provide a VAT receipt
I recently starting having trouble with my ASUS laptop, and posted to their repair department an invoice, which was my online receipt from Laptops Direct as proof of purchase. They have replied to me this morning, stating they cannot arrange collection until I provide a VAT receipt for the purchase, and Im fairly certain I…
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Washing machine packed in - 2 months old
Hi, Just wondering if there is anything else I can do here? I bought a washing machine 2 months ago from argos, made by Hoover. Last night the drum appears to have completely dropped during a spin (sounded like a bomb going off!). I do not want this washer as it is clearly not very well made to develop such a fault after…
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Can I charge a company for having to repeatedly write to correct their mistakes?
Our estate management company continually make mistakes in our accounts leading to threatening letters. We always phone and/or write to them advising of these errors and none of the threatened charges are ever been applied, however, these letters are stressful and take time and cost money (phone calls, letter printing) to…
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Ralph Lauren return problem
Hi all Using a 40% off code, obtained through MSE, I placed and received an order from Ralph Lauren. Brilliant saving but I think I am reaching a loss situation in the calls I am making in trying to return one of the items! Their site states return the parcel using the slip in the box and booking with UPS. There is no slip…
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Consumer Rights Bill to be debated, 28 January c.12.45pm
Our goal is to post up information on work undertaken in the House of Commons that has a consumer focus but which may not be highlighted elsewhere. We have posted this on the Consumer Rights board because we thought some of you might be interested in the topic of debate. We encourage discussion and comments concerning the…
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T-Mobile overcharging for international calls
Hello, I've noticed my mobile phone bill has been really high recently, i foolishly just thought it was large data usage, but upon investigation I discovered it's because I've been charged £1 a minute to call relatives on their mobiles in Spain. I found this out when I called up and asked about the excessive bill, they…
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HELP! Overcharged by Domain Provider Netregistry
Hi All, First of all I would like to thank you all in advance for the help! So, I had a domain registered with Planet Domain, which was supposed to expire last week. Having searched for Planet Domain, I saw that it had been taken over by Netregistry (based in Australia) as far as I know. I therefore managed to login to my…
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laptop stolen by UPS / Acer
Hi I was given an Acer laptop for a birthday present in April 2013. It was working fine until around the end of September 2013. I was due to go travelling abroad at the end of October 2013 so I contacted Acer through their website as the laptop was still under warranty. Acer technical support tried to fix it by emailing me…
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Ordered a Blu ray from play.com and they took money and cancelled order please help.
Hi I am new to the forums so if i have posted in the wrong one please except my apoligies. I ordered a Blu ray box set from play.com the other day they took the money from my bank and the today I recieved a email saying that it was a misprice and they have refunded my money to my bank which should take 3-5 days. Are the…
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No receipt = no rights ??
Hi I am hoping someone may beable to help me as my last chance. My mum bought me a digital tv recorder for xmas...... we have found it to be faulty, so as my mum couldnt find the receipt toook it back to TESCOS to see if we could exchange it... there is a big tesco sticker across it from when she bought it. Took ot to…
