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Are you entitled to postage refund? Sports direct are useless!!!
Bought some stuff from sports direct. They use Yodel (or they did this time) who apparently made 3 failed attempts to deliver to my house & left calling cards each time. God knows what house they tried to deliver to but it wasn't mine. I cancelled the order within 7 days as it was becoming a joke. To add to this joke -…
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Monsoon asking for more money on a delivered order
Hi I wonder if anyone can give me some advice on the situation below? I ordered some clothes online back in November from the Monsoon website. When I checked out the VerifiedByVisa page came up for a payment of£110 I didn't pay much attention to this - but the amount seemed about right. The clothes came within a week and…
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Wedding company deposit - Seeking advice.
Hi All, The wife to be and myself are planning our wedding for September, we booked a company to supply chair covers way back in last June / July and paid a deposit. To date the company have been absolutely awful at getting back to our queries or requests for quotes for other services they offer, we are starting to wonder…
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Distance Selling Regulations & Daily Deals
I'm not sure if this is the right board but I'll start here anyway. I've probably been a bit stupid/inattentive but I can't see the page I originally bought from. I ordered these knives from KGB thinking they were ceramic but (as mentioned once only) they are "ceramic-coated". I ordered at the start of January and that's…
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Advice needed please
I'm after some advise please... I brought a bike in November, in plenty of time for Xmas for my daughter. The bike arrived after two and a half weeks (my email correspondence says 3-5 working days for it to be delivered) and I noticed it was faulty whilst putting it together. Spoke to the company the same day it was…
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Replaced item faulty x4
Hello! I was wondering if some of you nice people may be able to provide some thoughts or advice on this... 13months ago I bought a tracking collar for my dog. The collar has broken, and been replaced by a brand new one, 3 times to date. The last time it was replaced by a newer model... Unfortunately about a month after…
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Wrong sofa delivered but only just found the proof 3 yrs later
Hi, ok this is a long shot but I bought a sofa June 2011 from sterling in the colour nutmeg but delivery took 16 weeks.. So when the sofa finally got delivered I thought this looks much lighter than I recall..I'm sure I ordered nutmeg. So I looked for receipt but could only find a invoice for scotch guard which confirmed…
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OVO overcharging.
Hi, The energy company OVO have been grossly overcharging my account. During my 2 year contract they have taken out more than a years Gas & Electricity in over payments. I have contacted them about this and nothing changed. In December they said they were going to return £1500 to my account in 5-6 days and did not. I have…
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minimum order amount and refund.
We wanted to buy an item online (hamster wheel) you can only get this one from the one supplier online, its a special kind of wheel made in Germany. The wheel cost £9.99, they have a minimum order of £15, thats where they have you, you can only buy from them, the wheel is one of the most popular wheels but under the…
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Own a Static Caravan and site in administration
Hi, Not sure if this is in the right place? If not please can someone advise where it should be. I own outright and live in a static caravan on a 11 month site. We have heard today that the site may be going into administration , can anyone tell me what would happen if this is the case? Thankyou
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Oak Furniture Land Cream (Green!!) chairs
Hi, Please can you help me in where I stand in regards to mycurrent issue with Oak furniture land – Basically, I purchased a table with 4 cream chairs fromthem, I could see a hint of lime green in them and highlighted my concerns tothe sales assistance who reassured me it was the lighting in the shop. Turns out its not,…
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ISME won't help me with faulty laptop
Hi all, I recently bought a new laptop from Isme, which was effectively a family Christmas present. I had the item delivered on the 12th November, to my mum's house, where all the family would be present for the Big Day. On initialising the machine I immediately noticed there was a fault with the LCD display, so shut down…
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Can I return something to re-buy it at the sale price?
I've had that heartsink situation where you buy something and then 2 weeks later see it in the sale! What are the rules around buying it in the sale and then returning it with the full-price receipt? Thanks! :)
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TV broke after only 14 months
My Finlux TV went kaput after only 14 months and I contacted Groupon as they were the retailer. They kindly informed me to contact the manufacturer, who themselves said that as I hadn't purchased an extended warranty, I wasn't entitled to have my TV repaired unless I paid for it. They gave me the number of their repair…
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Small Claim - Individual or Organisation
Hi Hoping for a bit of advice. I'm about to make a small claim. A guy who has does work for us in the past has not supplied goods we have paid for. He did a lot of work on a house refurb but is yet to supply goods to the tune of 399 + VAT that were paid for last Jan. We have emailed, called, texted for months asking…
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Tesco delivery man damaged my property
on 11th November during a delivery the driver managed to smash the cat flap and a double glazed panel on the back door. tesco have been next to useless. I've jumped through every hoop I've been asked, from getting quotations and recipts, to driving to their store THREE TIMES to fill in forms that can only be done on their…
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Can I return this?
Got given a top last year as a gift. Put it in my wardrobe and then forgot about it. Just brought it out and saw it still has the alarm tag on it. Before you ask I know it wasn't stolen! Can I return it to get the tag removed?
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Amazon return, they claim they dont have it
I returned 2 items over 2 weeks ago, got a instant refund for one and had to wait for the refund on 2nd. Eventually I contacted them and am going around in circles as they pretty much say the same thing i.e they checked with returns department who say they don't have it so unless I return it by a certain date I will be…
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paying contracts instead of the company I signed the contract with
I contracted a company to do my loft conversion. The contract value is divided on about 8 payments, which time one phase is completed, the payment is requested. My concern is that the company told me to pay onto their account payment A,C and E. All the others I am supposed to pay the onsite manager, who is not employed by…
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Restocking fee legal
Hi, I went to a fireplace shop and asked them to provide and install a fire in my new house. They stated that they would have a fitter come out to assess my chimney breast to determine if a fire could be fitted. I paid a £210 deposit. Fitter said a fire couldn't be fitted with the current state of my chimney. I told the…
