No receipt = no rights ??

amazin79

Hi I am hoping someone may beable to help me as my last chance.
My mum bought me a digital tv recorder for xmas...... we have found it to be faulty, so as my mum couldnt find the receipt toook it back to TESCOS to see if we could exchange it... there is a big tesco sticker across it from when she bought it.
Took ot to customer services to be told withourt a receipt they could only give me the price it now was which was £5 Thats right £5 this item cost £169.99 and they want me to accept £5.
got my mum to track when she bought it on her bank statement... take this as proof of purchase to the shop to be told they can only track the last 30 days and would need to call electrical customer services who can track it down and send me a new receipt. They ring to tell me they are unable to track my purchase and as when this item was bought other things were bought therefore giving a different amount they could not do anything about it.
I cannot believe that 1) they cannot trace an item when they have the date /shop and till it was bought at and 2) that they are not attempting to resolve this matter.
does ANYONE please HELP ??????:mad::mad::mad::mad::mad::mad:

unholyangel

Did she use her clubcard? Apparently this has been used before to look up the transaction date when people have lost receipts.

hollydays

That's a rather high reduction in price...

amazin79

NO no clubcard unfortunately. yes they admit no will have been bought for £5 its a discontinued item which apparantly is why it comes up at 5

hollydays

You shouldn't be mad at them-it's the customer who lost the receipt.

Money-Saving-King

I've found this for £10 http://www.tesco.com/direct/dion-dtr500ss11-500gb-freeview-dtr/211-5543.prd?pageLevel=&skuId=211-5543

Can't see a £5 one?

wealdroam

amazin79 wrote: »

I cannot believe that 1) they cannot trace an item when they have the date /shop and till it was bought at and 2) that they are not attempting to resolve this matter.
does ANYONE please HELP ??????:mad::mad::mad::mad::mad::mad:

This won't help you at all, but let's turn that round just a little bit:

I cannot believe you are getting so excited at Tesco at a problem that is essentially your, or your mother's, fault.

It is not Tesco's fault that you are unable to confirm to them the purchase price, is it?

amazin79

If you dont wanna help dont reply ... i dont wanna end up in a argument
Thanks very much

bod1467

The bank statement should be sufficient proof of purchase. And I suspect the item's barcode and/or serial number on the box would allow it to be traced? However they do NOT have to give a refund ... they could repair or replace if they wished. (They can choose whichever remedy is least costly to them. If they are retailing them for £5 now then I'm surprised they wouldn't just give an exchange).

It seems though that your Mum (not you, you have no place in this as the contract was between your Mum and Tesco) will have to write them a Letter Before Action to get them to kick their behinds into gear.

Or try emailing/writing to head office?

hollydays

amazin79 wrote: »

If you dont wanna help dont reply ... i dont wanna end up in a argument
Thanks very much

Your title asks no receipt -no rights?
The answer is-in this case is -correct.
You have been helped, maybe not in the way you want.
The only other thing you could do is ring head office.

bod1467

hollydays wrote: »

Your title asks no receipt -no rights?
The answer is-in this case is -correct.

Not exactly.

If the question had been "No proof of purchase - no rights?" then the answer would be correct.