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No receipt = no rights ??
Comments
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i personally dont think a credit card statement on its own is valid proof of purchase.
if the price on the statement is the same as the item your returning, then thats not so bad, but not any old statement.
if they did allow this all the time, it would be open to abuse.
what if someone bought an item on a 50% sale for £50 (reduced from £100). Then when they brought it back into store for a refund, they show a bank statement showing they spent £160 at a time when it was priced at £100, should they be given a refund of £100 with no fuss?
even thou it only cost them £50.
If you walk in without a receipt, and just a card statement, then IMO it's unreasonable to expect an immediate resolution in the way a receipt might offer. But it does enable the store to find the transaction in its system. If a buyer goes to court offering evidence they purchased the item and Tesco doesn't have the records to prove either way then the shop is IMO at least likely to lose.0 -
i personally dont think a credit card statement on its own is valid proof of purchase.
if the price on the statement is the same as the item your returning, then thats not so bad, but not any old statement.
if they did allow this all the time, it would be open to abuse.
what if someone bought an item on a 50% sale for £50 (reduced from £100). Then when they brought it back into store for a refund, they show a bank statement showing they spent £160 at a time when it was priced at £100, should they be given a refund of £100 with no fuss?
even thou it only cost them £50.
You're confusing all reasonable doubt with balance of probabilities.You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0 -
No, exactly as I said- I said in this case-
Well you'd be wrong, a faulty item under 6 months.
No receipt = no rights. Is utterly false.
Op I would 100% go to head office and then do a letter before action. A statement will be deemed to be sufficient proof. Even if you did buy extra at the time and so the totals don't add up.
Been there, done it, got the t shirt. Any advice needed I can help :beer:0 -
Thanks Tinkerbell28 that would be great I am going to contact head office see what their reply is x0
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tinkerbell28 wrote: »Well you'd be wrong, a faulty item under 6 months.
No receipt = no rights. Is utterly false.
Yes, I agree with you.
The OP told us quite clearly that Tesco offered a refund.
The only point of dispute is how much the thing was purchased for, isn't it?
If only the customer had kept the receipt things would be far simpler.
Please explain why you think it is the seller's responsibility to find out how much the buyer paid.0 -
Yes, I agree with you.
The OP told us quite clearly that Tesco offered a refund.
The only point of dispute is how much the thing was purchased for, isn't it?
If only the customer had kept the receipt things would be far simpler.
Please explain why you think it is the seller's responsibility to find out how much the buyer paid.
Because it's the law. To meet their obligations under SOGA with even with no receipt. A court would take a very dim view.
It's correct that under SOGA and you know it that the buyer is entitled to a repair/replace/refund.
However offering £5 refund for an item that's just over a month old and cost £169.99 isn't meeting their obligations under SOGA.
Tesco will be able to find the item on their system, they've also admitted the £5 price point was an end of book price. Not an actual sale price. They're being wholly unreasonable.
But they've got form for it where a receipt has been lost. There seems to be an opinion here, that he lost his receipt so tough luck.
That's not the case and it's terrible advice for a consumer forum. Losing a receipt especially for a purchase so recent, does not invalidate your rights under SOGA, nor does it allow retailers to try and rip people off to the tune of £150+
People may not agree with that, but it's the law. Op and anyone else listening. Go higher don't stop at store level and remember, just because you've got no receipt, it doesn't affect your statutory rights :cool:0 -
Sounds like the OP's Mum paid by debit card as they said she had a bank statement showing the transaction which included other stuff.
The OP is going to have to pester Tesco to sort this one out !0 -
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But you did.. Could you stop constantly doing those annoying wink things..it doesn't make your post look better or more convincing.And you said wrong. OP's Mum had a bank statement showing expenditure in that store on that date for more than the price paid for the item.
tinkerbell28 has explained it all fully, so there's no need for me to repeat it.0 -
Is that your response to my request:tinkerbell28 wrote: »Because it's the law.
?Please explain why you think it is the seller's responsibility to find out how much the buyer paid.
If so, then I am sorry to trouble you further, but which law is it that states that if the buyer cannot show how much they paid it is for the seller to work it out for them?
I know the buyer has told us how much they paid, but that isn't really proof is it?0
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