No receipt = no rights ??

tinkerbell28

Actually as the item is faulty. You don't need the receipt, a proof of purchase can easily be a credit card statement.

I don't know why people are being so obtuse. People lose receipts. However as it's consumer rights they should be clarifying you don't need the receipt.

As it's under 6 months and you have the card statement the law is in your side, TESCO are quite well know for trying this when the receipt has been lost. I've been in this situation before so have looked specifically for this problem, so I know how common it is.

It's bad training in the stores. I wouldn't hesitate to contact head office. Head office quite often sort it out. If they don't a letter before action is in order.

Cycrow

tinkerbell28 wrote: »

It's bad training in the stores. I wouldn't hesitate to contact head office. Head office quite often sort it out. If they don't a letter before action is in order.

Actually its not bad training at all, but restrictions placed on the store by head office.

i know a manager who did do something like that in the past, and it cost him his job.

i had simlar problems when i worked at Tescos, had numerous costumers complaining about things, but i couldn't help them (i knew how too, but wasn't allowed). Of course, the manager then comes over and just does it, making me look like an idiot, but if i was to just do it, i would be straight up into the office on disciplinary.

i personally hate seeing customers giving abuse to staff, when all they are doing is trying to keep their job

tinkerbell28

Cycrow wrote: »

Actually its not bad training at all, but restrictions placed on the store by head office.

i know a manager who did do something like that in the past, and it cost him his job.

i had simlar problems when i worked at Tescos, had numerous costumers complaining about things, but i couldn't help them (i knew how too, but wasn't allowed). Of course, the manager then comes over and just does it, making me look like an idiot, but if i was to just do it, i would be straight up into the office on disciplinary.

i personally hate seeing customers giving abuse to staff, when all they are doing is trying to keep their job

It is bad training/policy.

For a faulty item all you need is proof of purchase for which a credit card statement will suffice. Even managers in tesco don't seem to understand this or are told not to accept it.

It's not a case of no receipt = no rights. However instore they try and deny you your consumer rights for having no receipt. They can't.

So the more people who know it's incorrect when they google tesco no receipt the better. They can go straight to head office and not waste time on the store.

I don't agree with people abusing staff. But I can't agree with people mis-informing people of their consumer rights. Especially from such a big chain. If it's policy to deny consumers their rights, unless they know better and go to head office, then tbh, no wonder people get angry.

bris

Problem is I spend on average £150-£180 on shopping every week in one of the big 3 near me, so if I find a faulty recorder in the local recycling centre can I just take in with any old bank statement with a suitable amount on it and say hey theres my proof of purchase?

In theory it can work but with a different total on the statement it's not matter of fact proof. Thats why you keep receipts for expensive purchases, cant blame anyone but yourselves.

tinkerbell28

Op, I really don't know why people are so determined to give you duff advice. The fact you've got a date/till/statement. That can be used as proof of purchase for remedy when it comes to a faulty item. A court works on the balance of probabilities. Not having a receipt does not stop your statutory rights and a court will deem a card statement sufficent along with your word and the fact you can name a date/till/rough time.

So many people mistakenly think "proof of purchase" is a physical receipt or some such.

You've had some appalling advice here and anyone whe googles it, pay no attention. A complaint to head office or a LBA will yield results.

Cycrow

i personally dont think a credit card statement on its own is valid proof of purchase.

if the price on the statement is the same as the item your returning, then thats not so bad, but not any old statement.

if they did allow this all the time, it would be open to abuse.

what if someone bought an item on a 50% sale for £50 (reduced from £100). Then when they brought it back into store for a refund, they show a bank statement showing they spent £160 at a time when it was priced at £100, should they be given a refund of £100 with no fuss?
even thou it only cost them £50.

hollydays

bod1467 wrote: »

Not exactly.

If the question had been "No proof of purchase - no rights?" then the answer would be correct.

No, exactly as I said- I said in this case-

lucy03

bris wrote: »

Problem is I spend on average £150-£180 on shopping every week in one of the big 3 near me, so if I find a faulty recorder in the local recycling centre can I just take in with any old bank statement with a suitable amount on it and say hey theres my proof of purchase?

In theory it can work but with a different total on the statement it's not matter of fact proof. Thats why you keep receipts for expensive purchases, cant blame anyone but yourselves.

A card statement isn't really the evidence in itself but simply enough to give the store information to be able to find the purchase in its records. Although the shop should be given reasonable time to find that purchase in its records as inevitably computer systems vary. Shops should maintain reasonable records to know when items have been sold and they'd struggle to explain in a court why they had refused a refund IMO when some proof of purchase was offered by the customer.

There's nothing stopping Tesco refusing a refund/repair if the card statement offered doesn't tie up with an appropriate purchase. Tesco should IMO either be saying (i) we have found this purchase in our records or (ii) this purchase wasn't made when the buyer said it was. Just as my opinion I think Tesco would struggle in court arguing they had lost the receipts for such a recent purchase.

hollydays

tinkerbell28 wrote: »

Op, I really don't know why people are so determined to give you duff advice. The fact you've got a date/till/statement. That can be used as proof of purchase for remedy when it comes to a faulty item. A court works on the balance of probabilities. Not having a receipt does not stop your statutory rights and a court will deem a card statement sufficent along with your word and the fact you can name a date/till/rough time.

So many people mistakenly think "proof of purchase" is a physical receipt or some such.

You've had some appalling advice here and anyone whe googles it, pay no attention. A complaint to head office or a LBA will yield results.

No one here thinks proof of purchase is a physical receipt only. The op may well get a result by contacting head office as she's been advised too already.

tinkerbell28

Cycrow wrote: »

i personally dont think a credit card statement on its own is valid proof of purchase.

if the price on the statement is the same as the item your returning, then thats not so bad, but not any old statement.

if they did allow this all the time, it would be open to abuse.

what if someone bought an item on a 50% sale for £50 (reduced from £100). Then when they brought it back into store for a refund, they show a bank statement showing they spent £160 at a time when it was priced at £100, should they be given a refund of £100 with no fuss?
even thou it only cost them £50.

It doesn't matter what you think

It is the law that counts.

We all know a store can pretty much check back at least a year what price things were and transactions. The store is being difficult.

Secondly in the case of a faulty item. A buyers statutory rights are not affected by no receipt. They just need "proof of purchase".

It is a common misconception you MUST have a receipt to get a remedy under SOGA, proof of purchase is all that is needed. A credit card statement is usually deemed acceptable. Even if you don't think it should be.

If there is a dispute on price paid. The retailer can offer an exchange or repair. So not really open to abuse. Plus as I say a store is quite easily able to trace receipts or tell what a price was on x day.

Then if it goes to court it works on balance of probabilities. Not absolute proof. So a customer had a statement, can name a date and time, till, product, show it was sold by this store on xyz. He'd win hands down. I'd be happy to say that with confidence. Credit card statements are deemed reasonable proof.

Then there is the fact they've already offered to take it back and refund much but at a lower amount due to no receipt.

Just by doing that they've broken the law as they've denied him his statutory rights just because he didn't have a receipt. You can't do that with faulty items.