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samsung repair
jb66
Posts: 1,705 Forumite
I bought my samsung tab 3 10.1 for £129 from very.co.uk.
Occasionally it fails to charge and when I use it the next day its stuck on 20%.
Very refused to replace it (probably due to the price) and offered a refund. I sent the tablet to Samsung and had to wait 7 days (which im not happy about)
It arrived back and they said they couldnt replicate the fault. I printed off a screenshot of the battery graph showing it charging to 20% then stopping.
Its just done it again, they said I need to send it back again and wait another 7 days. How long can this go on for? What if it comes back broken again? At what point will they replace it for another one?
Occasionally it fails to charge and when I use it the next day its stuck on 20%.
Very refused to replace it (probably due to the price) and offered a refund. I sent the tablet to Samsung and had to wait 7 days (which im not happy about)
It arrived back and they said they couldnt replicate the fault. I printed off a screenshot of the battery graph showing it charging to 20% then stopping.
Its just done it again, they said I need to send it back again and wait another 7 days. How long can this go on for? What if it comes back broken again? At what point will they replace it for another one?
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