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Unlimited cinema cards. has anyone got one?
I have a question regarding the Unlimited Cinema cards for Cineworld and wondered if anyone had one. According to the website you get unlimited viewing any day of the week. However, in the terms and conditions it states 7.6 The Unlimited Card is only valid for one performance at any one time and, cannot be used to obtain a…
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Distance sellng regulatuions: right o full refund
Can anyone please clarify for me my rights under Distance Selling Regulations? I recently bought a printer online but when it arrived it was far too big for the space it needed to fit into. I was therefore forced to return it, but not only did I have to pay the cost of the courier (nearly £28), I am also told that I am…
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Driving instructor, taken my money
Sorry, I was not sure where to put this post really. I'll try to keep it brief. I paid a driving instructor £290 in September for 12 lessons as a birthday gift for my 17 year old, all fine, no problems, driving instructor brings round a 'gift voucher' for me to put in the birthday card, son has lessons. It becomes clear he…
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Match.com
I have no idea which forum i should post this on but i need help!! i signed up for 1 months subscription in September 2013 for Match.com but found it a complete waste of time, so 2 weeks later cancelled my subscription doing exactly what it told me on the website. In December i just happened to look at my statement to see…
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faulty and non-new sold as new exercise bike
I bought an exercise bike online, got to the end of assembling it when realised there is a mechanical fault, and the seat section does not fit. Plus the bike chassis has been marked by a pen and scuffed, looks like a previous owner has marked a seat setting on it. Bought direct from manufacturer and it is meant to be new…
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Can I get my money back?
Recently bought an 'offer' on Groupon. You could either get a set of 7 towels for £25 or 14 for £45. I opted for 14, paid and waited. They turned up a few days later and the package was very small considering what was supposed to be inside. It was also covered in "repacked by Yodel" tape. My suspicions were immediately…
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Overcharged £39 by SportsDirect.com, reclaim with Chargeback?
I make an online purchase from SportsDirect.com in November 2013 with a pre-order item that eventually was cancelled from the order as Sports Direct couldn't fulfil it. The original order was for £55 and £16 worth was attempted to be delivered (inc delivery). Once i knew the main item wasn't coming, i tried to cancel the…
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Faulty Tv
Hi I purchased a £1300 TV from Curry's in Nov 12 which since Nov 13 has developed horizontal lines across one side covering around a quarter of the screen. I called in to Curry's 9 days out of my 12 months free warranty to be advised that they couldn't help & I needed to purchase cover & get it repaired this way. I believe…
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Opticians
I’ve just been for my annual eye examination and, as I expected, my ability to read small print has worsened. I asked the optometrist to boost the prescription for my reading glasses but I see she has increased it by only a small amount from +1.75 to + 2.00. I’m a little disappointed at that as I don’t think the new…
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Small claims court - will I get my fees back?
Hi. I have a question regarding the small claims court. Background: Back in October my Bluetooth on my car stopped working, so I ordered a replacement Bluetooth module for my car from eBay, as new ones were extremely expensive. The seller had a good rating and I had no reason to suspect him of being dodgey. The unit…
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Offered Repair under Warranty on brand new item?
Hi I just bought a watch which is faulty from an on-line retailer. I emailed them re this and they have asked me to fill in a warranty repair form and return to them (not the manufacturer) to repair it. I was expecting to have the watch replaced and feel like agreeing to a warranty repair is accepting the faulty watch. Any…
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Gym Membership Cancellation Charges
Hi Guys Hope this is the correct area to put this. I called up cancel my gym membership (which I haven't used for about 3 months). Firstly, they're telling me that my last payment bounced (I genuinely cancelled my direct debit by accident as I had never heard of the company) so I have to pay them a ten pounds charge as…
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Parcel Force Complaint
Hi, I posted a parcel with Parcel Force to sweden, I asked specifically that it needed to be delivered by xmas day for which I paid a hefty price of £63 for a global priority service. Christmas day came and no sign of the parcel, many calls later, no further information supplied. Finally the parcel arrived on the 2nd…
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Currys and how MSE advice worked!
Hello, before I start let me say I do not work for, nor have I ever worked for, Currys or any company associated with them - in fact I do not work in the retail industry or anything like it. I purchased a PC monitor in September from Currys (perhaps if I had read MSE forums in more depth I would not have...) and it seemed…
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Interest on returned items
Hi all Just wondering about what's gone on with my catalogue and what people think about the situation. I ordered a large amount of clothing which came up to about £400. I then returned most of it within the 14 days home approval. One of the items was faulty. I phoned to ask for it to be replaced but when the replacement…
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Selling a diamond ring -WPdiamonds.co.uk
Any advice you could offer would be much appreciated. I have a diamond engagement ring (excellent diamond, 0.55 D VVS2 set in platinum) and a platinum wedding band that I am looking to sell following a failed marriage. I have tried the company I purchased this from and they offer just over 1/4 of what I paid for them. I…
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Printer ink missing from box - Tough luck?
Could anyone please give me advice on whether I am out of luck on this or what I should do next. I bought a printer from PC World online for my Mum for Christmas and received it on 5th December. It was advertised as having an extra set of ink in the box which was the reason I bought it from there. I didn't get a chance to…
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Do I have the right to a refund on a replacement?
The faulty product is a Andrew James slow cooker. It is an eBay seller but I believe that makes no difference to my rights. (?) I got a replacement because I'd had it longer than a month so couldn't have a refund. The replacement arrived this morning (despite an assurance that it would be here on a 1-2 day courier, meaning…
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unsigned credit agreement with isme
Today I received my credit agreement from isme and it appears to be blank. I set up the account with them in march 2006 but have only used about 3 times and now are having problems, to cut story short..... I sent back items back to them in December 2012 and they got lost so I sent them my original receipt so they could…
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Where do I stand with returning a no!no! hair laser?
Hello all, I had a no!no! hair laser remover bought for me for Christmas, it cost £180 from boots.com. I have read and followed all of the instructions carefully. It says to use the laser 2-3 times a week and 'it may take 4-6 weeeks for the best results to appear.' Well it's been four weeks and now the results aren't any…
