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Overcharged £39 by SportsDirect.com, reclaim with Chargeback?
bluetoffee
Posts: 23 Forumite
I make an online purchase from SportsDirect.com in November 2013 with a pre-order item that eventually was cancelled from the order as Sports Direct couldn't fulfil it.
The original order was for £55 and £16 worth was attempted to be delivered (inc delivery). Once i knew the main item wasn't coming, i tried to cancel the order but it was already with the courier so I refused delivery as advised by Sports Direct and waited for the refund.
On 28/12 the £55 was charged to my MasterCard and about a week later a refund of £16 was received (the value of the goods actually received, rather that what they charged me). Seems like a very dodgy way of processing payments to me!
I've contacted them several times but am now getting no replies by email whereas I did at the start of the process.
Is my next step to contact my credit card company about the Chargeback procedure? I've used this successfully before, albeit on a £250 transaction, and am hopeful that this will work again unless Sports Direct go into administration before (seen a few of those stickers in their stores before!).
Thanks for any help,
Nick
The original order was for £55 and £16 worth was attempted to be delivered (inc delivery). Once i knew the main item wasn't coming, i tried to cancel the order but it was already with the courier so I refused delivery as advised by Sports Direct and waited for the refund.
On 28/12 the £55 was charged to my MasterCard and about a week later a refund of £16 was received (the value of the goods actually received, rather that what they charged me). Seems like a very dodgy way of processing payments to me!
I've contacted them several times but am now getting no replies by email whereas I did at the start of the process.
Is my next step to contact my credit card company about the Chargeback procedure? I've used this successfully before, albeit on a £250 transaction, and am hopeful that this will work again unless Sports Direct go into administration before (seen a few of those stickers in their stores before!).
Thanks for any help,
Nick
Cheers,
Nick
Nick
0
Comments
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Sports Direct are probably one of the least likely to go into admin on the high street today. Its all marketing bumph.
Ask your CC for a chargeback, its below the normal amount, but there is no harm in trying.
Alternatively ring them to discuss your situation.0 -
Sports direct are buying up all the struggling businesses in their field just noy so no chance of them going bust.0
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Errrrr... how about contacting sports direct using a phone (not through email) and pointing out their error?0
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