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Returning a record player.
My girlfriend bought me a 'steepletone' record player for Christmas direct from the 'uk-jukeboxes' website. She purchased the item in November, and she emailed them to make sure if I wasn't happy with it, I'd be able to return it for a refund. So I wanted to return it not because I wasn't happy with it, but because it…
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3 faulty contract phones from Carphone Warehouse - can I do anything?
Hello! My dad took out a contract phone for me in August 2012, a HTC Desire C, with Talkmobile but this is Carphone Warehouse's mobile network I think? Anyway, the phone was £14.99 a month and had a good amount of minutes etc - bargain! In September 2012 Carphone Warehouse had taken out £70 from my Dad's account! :eek:…
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what are my rights
Brought a apple iphone 4S yesterday from cash generator and today the phone will not work it just shows a blank screen and was working untill i last used it to about 12pm. its been on the side and my pocket the whole time. when i was about it to use i took it out of my pocket and it would not work tried resetting the phone…
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Returning Goods With No Receipt!
Last Saturday I bought a heated car seat from my local Lidl for £17.99. It is faulty in that it only partially heats up. I have been in touch with the Lidl customer services who say that I can exchange it if I provide proof of purchase. I've lost the receipt! What can I do?
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high street vouchers
spent £200 in high street vouchers in argos on two 10" tablets for christmas, one was returned on boxing day due to unresponsive screen and replaced. within 22 days one tablet doesnt charge at all and one won't hold charge. contacted customer service who confirmed i was entitled to full refund. returned them to the store…
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John Lewis Furnitre delivered damaged 3 times so far.
As the title says John Lewis have so far delivered some oak furniture three times. 1) Three large items, each one found to be damaged when unpacked by their delivery people- Supplier issue not fault of John Lewis. Contacted John Lewis who said they would get back to us - No contact from John Lewis - poor service. Contacted…
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Samsung repair men broke my TV
e got our Samsung TV a few years ago. Recently it has become slow coming on. We googled this and found it was a common capacitor(?) problem and when we contacted Samsung they agreed and organised a free repair. So the TV was still able to be watched. It still functioned as a TV. Then today their repair men came round. They…
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need advice! underwear
i recently purchased some Calvin Klein boxers for my partner for his birthday the caos me £36.99 he litrally unwrapped them saw the sticker and realised they was the wrong size i took them back into the store and asked for an exchange the pants had clearly not been took out of the pack and the pack was still undamaged…
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How to get my £206 back?
In November 2013 I paid £206 to a company called Home Kandi online, for some furniture (https://www.homekandi.com). Now it's end of January and I don't have my goods, nor my money, and the company seems to have shut down (website closed, not answering phone or emails or FB messages). They cancelled the order last week and…
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Tesco keep lost property
Me and my daughter found some money in our local tesco, and did the honest thing and handed it in. I was told that we could claim the money in 8 weeks if it was unclaimed. This Saturday was the eighth week and my wife checked if it had been claimed, it hasn't and the customer services person said to her to bring her…
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Can a retailer force me to pay for a mistaken item they sent?
I recently purchased from an online retailer for loads of Baby Items, I paid next day delivery to get the items on time and the retailer sent one of the items incorrectly (namely a pink blanket instead of a blue one). Their customer services were terrible and it took about 4 phone calls to get a refund for the item they…
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Currys - Problem with 3d tv
We purchased a 42 inch lg 3d tv back in May 2013. The tv is now only 8 months old and under warranty. We had reported to Curry that we had a fault with the tv and that the sound kept going funny on it. We were originally advised to turn it off at the wall to reset and turn it on again. We did this and it kept on playing…
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Can I claim compensation for missed collections by a courier company?
Not too sure if this is the right place to post this thread - so apologises if incorrect! My question is as above: Has anyone tried to claim compensation for a missed collection? Not a missed delivery, a missed collection. I have has a major issue with, surprise surprise Yodel. They completely failed to collect 4 parcels…
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Fitter hid damage to worktop
Hi got a kitchen worktop(and kitchen) fitted. Used the suppliers own fitters, altho they did a homer. Just noticed that there is a chink out of the laminate on the worktop, where the two joins meet, this had been coloured in with glue stuff so I did not see it, when they finished . The glue rubbed off a bit when washing…
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Is it now time for the small claims court
I bought my girlfriend a dock/radio for Christmas from a major high street retailer through their online site, it was advertised as a web only sale. Anyway shortly after Christmas when we went to set it up I discovered that it would only pick up four, possibly five stations, I tried it in another room and with the aerials…
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eBay - buying from a business, when is contract concluded
Ok, so if you see an item on eBay that is clearly mispriced (£20 instead of £600), and you hit "buy it now", according to eBay you've entered into a legally binding contract. There are no provisions for misprices etc. and it stipulates contract is formed upon the buyer clicking the BIN button, not on dispatch etc. So then,…
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DSR - opening packaging
I know how much we love a debate on this on here. What are your thoughts about opening packaging which is the clear plastic stuff which you have to cut with scissors - if you do so do you think the item can be returned under DSR?
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Thomson changed our holiday
Hi I hope I'm posting in the right forum, apologies if not :) I have a question regarding my rights re a holiday due to be taken this July but booked last august. We specifically booked early to get the holiday we wanted flying on the date we wanted as I was concerned how prices would be affected with the changes to the…
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Secondary School making 75% profit - help?
Hello! In need of a centre in which to sit my IGCSE later this year, I approached the only school in my area which offers external places. I purchased a single IGCSE exam place (single exam, no coursework) for £120, and the school cited a £30 registration charge that would be 'good forever' if I decided to do more IGCSEs…
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Asda Click & Collect - price increased but no comms from Asda
Quick question re: Click & collect service at Asda I ordered Pampers Active Fit nappies at the reduced price of £1.50 (for a 21 pack). I purchased 17 packs of them in order to get the minimum order value of £25. I placed the order on Saturday, for collection from my local store on Tuesday afternoon. When i collected, the…
