Can I claim compensation for missed collections by a courier company?

no1purplepeopleeater

Not too sure if this is the right place to post this thread - so apologises if incorrect!

My question is as above:

Has anyone tried to claim compensation for a missed collection?

Not a missed delivery, a missed collection.

I have has a major issue with, surprise surprise Yodel.

They completely failed to collect 4 parcels from me on the 16th of January, no phone call to say they couldn't find us - I admit we are rurally located in deepest darkest Herefordshire but not on the moon!

I called to find out why it had failed they couldn't give me an answer and could only rebook it for Monday the 20th - any time between 9am and 7pm - AGAIN.

So I took another day off work and sat around waiting.

At 11.50 am I was upstairs, the doorbell rang so I hurtled downstairs to see a Yodel driver disappearing up the drive, and a parcel left on my porch.

So I panicked slightly thinking I had missed the collection - but there was no note to say 'we tried to collect'?

So I called Yodel and they confirmed that the delivery was a 'post delivery' so no signature required so a drop and go, and that the collection was booked onto a different vehicle and still on their system as a job out for collection - OK.

Seems bonkers that they would send 2 vehicles to the SAME address on the same day but hey ho not my problem.

By 5pm no sign of them.

As the 'local' depot for Yodel is Gloucester I know that the last deliveries/collections for Hereford is 5.30 pm generally.

So I called them again to see 'when' they would be with me.

Apparently at 13.45 the driver cancelled the collection with the phrase 'unsuccessful'.

Not, attempted.

Not, Could not find.

Again no phone calls to say they couldn't find the address!

They wanted to rebook it and I told them to forget it refund me and I would make a complaint and get a different company to collect them.

I did both.

TNT did a great job.

Now I am in the position that I have had to take 2 days off work to resolve their problem.

They have today responded to me that:

With reference to compensation for time lost, calls or transport, I’m afraid that this falls under the category of consequential loss and as a company Yodel do not cover this. We strive to ensure that all our customers receive excellent service and I realise that on this occasion it was not achieved to the standards we expect.

I am now fuming!!

What do you guys think I should do?

Do I forget it and just remember to NEVER use Yodel again or do I pursue the matter?

I feel that they shouldn't be able to get away with fobbing me off.

I did EVERYTHING right at this end - I even gave them directions to the house - AND one of their drivers was with me 2 hours previously!!

Any thoughts and pointers would be gratefully received!

bod1467

http://www.moneysavingexpert.com/shopping/delivery-rights

Read that. Yes it talks about missed deliveries, but the principle is the same for collections.

(I'm not agreeing or disagreeing with your claim/issue - I'm simply giving you something to read and think about).