need advice! underwear

lilgees1

i recently purchased some Calvin Klein boxers for my partner for his birthday the caos me £36.99 he litrally unwrapped them saw the sticker and realised they was the wrong size i took them back into the store and asked for an exchange the pants had clearly not been took out of the pack and the pack was still undamaged unopened with a large sticker on the opening to insure it hadn't be tampered with! The store refused an exchange what am i to do??

tinkerbell28

If you bought them in store and they're not faulty. They don't have to do anything.

wealdroam

lilgees1 wrote: »

i recently purchased some Calvin Klein boxers for my partner for his birthday the caos me £36.99 he litrally unwrapped them saw the sticker and realised they was the wrong size i took them back into the store and asked for an exchange the pants had clearly not been took out of the pack and the pack was still undamaged unopened with a large sticker on the opening to insure it hadn't be tampered with! The store refused an exchange what am i to do??

As you made the purchase in a shop, you are entirely reliant on their exchange policy.

You have no statutory right to a refund or exchange unless the goods are faulty.

When making an in store purchase, it is always a good idea to consider the sale final, unless told otherwise.

InsideInsurance

If you bought them online or mail order you may have rights under the DSR but if you bought them in store then there are no statutory rights of return for simply changing your mind or buying the wrong size etc.

Have you checked the companies own return policy? Do they allow returns? Does it state any exclusions?

Whilst you have no rights at all with CK as a last resort and for the sake of an email you could see if they would do anything. Its a long shot but decent manufacturers do occasionally help out even when they dont have to

mattyprice4004

What are you to do? Buy him the correct size and accept you made a mistake.
You're not entitled to any kind of return.

cynicalgit_2

Put them on a hot wash and shrink them.

lilgees1

its just a nightmare their exspensive pants and tho policy states exchange and refunds will be given within 28 days of purchase they are just disputing that for hygiene reasons they can not exchange but they are clearly unopend and i was not made aware of this upon purchase

lilgees1

they are alredy to small haha

Blackbeard_of_Perranporth

If they are too big, give him lots of wobbleade, he will grow into them

If they are too small, ebay or use them as dusters

cynicalgit_2

Perhaps you could gift them to a male friend/relative?
Mind you they can look cute on girls too.

InsideInsurance

lilgees1 wrote: »

its just a nightmare their exspensive pants and tho policy states exchange and refunds will be given within 28 days of purchase they are just disputing that for hygiene reasons they can not exchange but they are clearly unopend and i was not made aware of this upon purchase

You need to check the exact terms, if there is a hygiene exclusion or if its discretionary