John Lewis Furnitre delivered damaged 3 times so far.

morrisoscar

As the title says John Lewis have so far delivered some oak furniture three times.

1) Three large items, each one found to be damaged when unpacked by their delivery people- Supplier issue not fault of John Lewis.

Contacted John Lewis who said they would get back to us - No contact from John Lewis - poor service.

Contacted them again after three broken promises somebody did ring back to arranged new delivery.- John Lewis - poor service.

2) New delivery not completed after waiting 7 hours- Drivers out of time as their note did not include erection. - John Lewis - poor service.

Called in store spoke to manager - promised to sort it out. We must be happy with furniture then he will look at compensation for poor service. New delivery arranged.

3) Third attempt at delivery - two items found to be damaged when unpacked by John Lewis staff - Supplier issue not John Lewis fault.

John Lewis contact us to arrange fourth delivery.

So far it has taken 6 weeks numerous phone calls and a visit to store. I would just tell them to collect the furniture and give us a refund, but, my wife wants the furniture. So the question is, what sort of level of compensation should I be looking at once we get what we purchased, if we ever do.:rotfl:

unholyangel

What losses have you incurred?

morrisoscar

unholyangel wrote: »

What losses have you incurred?

1) Cost of phone calls to John Lewis
2) Travel to store costs to contact manager.
3) Two additional half days of waiting in for delivery, plus another one to come.

unholyangel

morrisoscar wrote: »

1) Cost of phone calls to John Lewis
2) Travel to store costs to contact manager.
3) Two additional half days of waiting in for delivery, plus another one to come.

Then thats what you claim for. You cant claim for the first delivery date - as you wouldve lost that even if the contract had not been breached. But you can claim for subsequent days.

However bear in mind you do also have a duty to mitigate your losses. In other words, if a loss could have been reasonably avoided (by changing the delivery date for example so you didnt have to take time off work) then you may not be able to claim for it.

Also legally, you're not entitled to anything for upset or inconvenience. Doesnt stop you asking for a goodwill gesture, just keep in mind you're not entitled to it. Good luck!

somethingcorporate

I know you're not heaping the blame on JL for the damage to the products but contractually they are responsible for them, regardless if they buy them in from a 3rd party or have them delivered by a different company.

agrinnall

I found that an email to Andy Street worked wonders when I had a difficult to resolve deliver issue.

morrisoscar

Fourth attempt at delivery made this morning, the John Lewis delivery staff unpacked the furniture and declared it damaged/repaired upon opening.

This is the third table they have delivered, all have had visible repairs using wood filler on the face of the table and scratches. Clearly a quality issue, we have visited three John Lewis stores and none of the display stock has any signs of such repairs.

We are waiting for a call from John Lewis any advice please.

tykesi

Cancel the order and get your furniture from somewhere else, JL clearly aren't providing what you want!

hollydays

Repairs with wood filler?!!

bris

had exactly the same thing with Harveys 10 years ago, after the third dining room table came with yet another fault I cancelled the whole order. Harveys were good though they appologised and gave a full refund without quibble.

The_Pedant

we have visited three John Lewis stores and none of the display stock has any signs of such repairs.

Long shot, but ask about getting a discount and the display one instead?