Match.com

debbylee3

I have no idea which forum i should post this on but i need help!!

i signed up for 1 months subscription in September 2013 for Match.com but found it a complete waste of time, so 2 weeks later cancelled my subscription doing exactly what it told me on the website.

In December i just happened to look at my statement to see they were still deducting £29.99 each month from my credit card.
I was absolutely fuming so went online and cancelled it again doing the exact same thing as i did the first time. Only difference was this time i received an email telling me it had now been cancelled.

I contacted the so called complaints department straight away only to get the same generic email that they send to all there disgruntled customers which basically said it wasn't closed correctly in October. I have asked for a full print out of my account usage which they refuse to give me and i'm getting nowhere.

I have done research since this happened and its happened to thousands of people. I was wondering if anybody on here has had the same experience and if they got their money back.

Horace

If you paid by credit card then contact the credit card company and send them proof that you cancelled the subscription. The card company are likely to refund you.

alwaysonthego_2

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hollydays

You only gave it two weeks to decide it was a waste of time?
What caused you to come to,that conclusion?

unholyangel

I had to do this for a friend a few weeks ago. They were convinced they hadnt signed up to paid for services and had cancelled their (free - or so they thought) account in july.

Turned out they signed up for a free trial (and match had been naughty by burying it deep in T&C's smaller than small print - but thats a whole different story) and when he thought he had cancelled, he hadnt.

He went to cancel again this month after seeing they had debited money from him. He put the laptop down saying right, its cancelled. And to be fair, the screen made it sound like he had cancelled.....but then I noticed the "continue" button at the bottom of the page....which is what I think happened back in july (and wouldve happened again this month had I not noticed the "continue" button).

He's currently in the middle of trying to get money back from them but they're not replying. And i've promised to go over their T&C's when I have a bit more time to see if there is anything he can use to his advantage!

debbylee3

hi hollydays

ive been on match a few years ago and had lots of success but this time it just seemed to be a load of sleaze bags, didn't seem to be anyone genuine out there.

hi unholyangel, im guessing this is what happened to me, it does look like you have cancelled it and this is what match want you to believe!.

hi Horace, i cant go to the credit card as i have no proof i cancelled it as match wont give me a print out of my account.

hollydays

I guess sleaze bags and dating sites aren't unusual, perhaps you were just unlucky?

robatwork

Alexx535 wrote: »

do not reggister in site where upon paying Each month
I love girls from Ukraine (it's cheap)):)

and use of the site sexyukraine.com 5 free Messages with the translate :T the site is not very big but girls are true. not all respond to the letter. but when утебя there are 5 letters you can understand whether to continue relations

And this is about the best answer you are going to get. With free meerkat.