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Can I get a refund from my florist 6 wks before the wedding?
Hi (my first post so excuse my ignorance).... Im getting married in August (10th), and I brought a package with a hotel. As part of the package I got £260 worth of flowers. When I went to the florist I wasn't impressed with what I saw but didn't think I could do anything. Then when I told her what I wanted she said oh…
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help wanted to trace a phone number
please feel free to move to appropiate forum I'm sure there used to be a site listed where you could enter a phone number and it would tell you where or who had called can anyone help fed up with a repeat caller who hangs up thanks
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buyer wants money back
sorted now
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Nails Inc contact info
Hi there, Sorry if this is in the wrong place but couldn't find the proper place to ask. I ordered from Nails inc, but only received part of the order, All I wanted to ask them is am I ever going to get what I paid for or a refund? Simple... However they never answer the phones it always go to a voice mail, I left messages…
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Missing parcel, refund?
Hi everyone, just after a bit of advice. I ordered some clothing for Debenhams and returned 3 of the items in 2 parcels to the 2 separate warehouses as they requested. The parcels were posted at the same time but I've only received a refund for 1. Debenhams asked me to scan copies of my proofs of postage which I have…
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Photograph received in less than stellar condition....
Just over 2 months ago I attended an event where you get to meet celebrities, and for a fee, get their autographs and have professional photographs taken with them. I paid my money, and had a photo taken. The photos were supposed to be available to collect later in the day, but due to them running way over schedule, the…
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Buying Lingerie online
Can an online seller advertise and enforce a no-returns policy on underwear if the package is opened? I know you've got a 7 day cooling off period - which food and personalised services are exempt from - but is underwear exempt as well? Thanks Hannah
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123-reg …. Automatic renewal on a domain I didn’t want!
I’ve used 123-reg for years, I have 3 websites hosted with them and over 20 domains. I don’t find there system very easy to use so I’ve had issues in the past where a domain or some hosting is renewed that I didn’t want or need. In the past, when I’ve explained not knowing how to use their system, they’ve sorted it out and…
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Debenhams £99 'returning costs' - advice needed please :-)
Hello all, Having a bit of a nightmare with Debenhams Plus and figured there'd be an abundance of people here well in the know about subjects such as this. I ordered an American style side-by-side fridge freezer over the telephone from Debenhams Plus and paid part gift card, part debit card. I expressed doubt over the…
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recorded my phone call
Hi All I'm after some information on my friends rights, whether she can uses the following. She has a app on her phone which records her phone call conversations. (she has had some issues in the past with he said she said). SHE DID NOT INFORMER THE CUSTOMER SERVICE AGENT THAT SHE WAS RECORDING THE CALL. She booked a flight…
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Next can you return unworn brand new clothes?
i have some clothes i bought 12 months ago and still the reciept..they were never worn and still have the tags on. Bought them for my brother, but he moved to spain. So now i found the bag. Should Next still refund me?
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Debenhams sale
Hi I ordered a handbag line in the Debenhams Blue Cross Sale. It was advertised at 70% off - original price £79.00 so sale price £23.70. I ordered two of the bags but when they arrive the original price tag was £59.00. I had a look in store today and could see that the bags had an original price sticker of £79.00 but had a…
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dodgy seller on FB.... paid by bank transfer, any help?
hello all, hoping someone has some bright ideas. my sis in law has bought items from a seller on facebook, over £60 worth, 4 weeks have passed and the items still haven't arrived despite being told they were being posted that day etc, and contact with the seller is very sporadic at best. she also paid by bank transfer. as…
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Faulty doors bought online (Paypal and Amex)
My partner and I bought 6 internal wood doors for our new house, a total cost of over £600. The doors were not bespoke size and are industry standard door sizes. We bought them online using PayPal linked to my partners American Express card. When the doors arrived the house was still being refurbished so the doors were…
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Tablet from Argos, was present, have receipt, now faulty.
I got a CNM 10.1 tablet as a present from my friend who has now emigrated to NZ. gave me the receipt too. Now, just over 6 weeks old the touch screen has packed up. so what can I expect from Argos as I am not the buyer I'm not interested in a refund, I just want a replacement, or a gift card if they don't have one in stock…
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3ds
Hi I am wondering if somebody could please help me? I ordered a 3ds on 20th may from the internet and it was delivered on 23rd may, today (27TH june) it developed a fault, it has black lines on the top screen as its after the 28 days return policy of internet store there refusing to help and ive had to ring Nintendo and…
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Item cancelled at your request
I purchased an item that was clearly priced incorrectly but instead of receiving an email saying that the order was cancelled due to a pricing error I instead received an email saying that the item has been cancelled at my request, but I didn't request this. I received a total of 3 emails, the first with a pdf file…
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I would like some help with this issue i have with facebook please...
Hi All, I would really appreciate your thoughts and advice on the best way to aproach the situation i have found myself in. My 15 year old son has used my mobile phone account to purchase "credits" in an online game through facebook, to the valuse of £135. He did this without asking me. In order to do this he clicked an…
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Patisserie Valerie gift cards
Does anyone know the law around gift card expiry dates please? I was given a gift card for Patisserie Valerie which says 'for terms and conditions see ...' and then gives a website address. The web page is pretty much blank, and gives no info about expiry dates at all. I raised an online query with them about the expiry…
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Is it too late to change/return?
Back in Macrh I bought a new overnight bag from a local independent clothing store. It was originally £45 but reduced to £35 in a sale. It looked fine to me so when I got it home I put it away in the cupboard until I went on holiday. Well, I really wished I had checked it over because last week I was due to go away, I got…
