Buying Lingerie online

Nahhah82

Can an online seller advertise and enforce a no-returns policy on underwear if the package is opened?

I know you've got a 7 day cooling off period - which food and personalised services are exempt from - but is underwear exempt as well?

Thanks

Hannah

neilmcl

Underwear is not exempt from your right to cancel under the DSRs.

Nahhah82

Thanks Neil - is there anywhere I can direct the retailer to (government website?) that will explain this and prove my point?

Thanks again

neilmcl

You could direct them to this http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf

In particular this part: I sell items that may raise health and safety concerns if returned unsealed. How are such products treated under the DSRs? - We are conscious of concerns about reselling items which may raise concerns about hygiene. However, the DSRs do not link cancellation rights with a supplier’s ability to resell items as new.

One question though - has the lingerie been worn and does it contain nylon/latex material making the clothing distort once worn?

Nahhah82

We're just talking about trying on a bra here - as any lady will know, you need to check if it's going to be a good fit. It certainly won't distort the product or make it unsuitable for re-sale as-new

That's very helpful (again) thanks!

mo786uk

Bear in mind the DSR do not give you the right to wear somethign willy nilly

The problem you will have if you open the packet is that it will be hard to show you haven't worn it properly. DSR don't give you that right

basically if you are probably going to want a refund I suggest you think twice about ordering online.

neilmcl

mo786uk wrote: »

Bear in mind the DSR do not give you the right to wear somethign willy nilly

The problem you will have if you open the packet is that it will be hard to show you haven't worn it properly. DSR don't give you that right

basically if you are probably going to want a refund I suggest you think twice about ordering online.

Nonsense! Please show us where the DSRs prohibit such an action. What you've posted is simply not true!

bris

DSR are unclear no matter what the link says. On one hand it say's some products may be exempt for hygeine reasons when seals are broken also that some goods can't be returned such as nylon underwear that can be misshaped etc, on the other hand it doesn't link hygeane as a right to deny DSR, so what is it.

It could very well be argued that a bra would never be the same shape as when new or that opening the bag isn't classed as breaking the seal, the fact is the DSR contradicts itself on this matter. Thats why some retailers deny rights to underwear and mattresses etc.

Nahhah82

Let's be clear - no-one is wearing items 'willy nilly' here.

I'm trying on an item, once, in my home, just as I would in the changing room of M&S. It does not render the item stretched or changed in any way. In fact, I'm not quite sure what underwear this would refer to - I can only think they mean 'nylons' i.e. stockings that were given my GIs to english ladies as tokens of affection during the war years...

Modern underwear is NOT made of Nylon!

arcon5

You have a duty of care - so if they want to argue on grounds of hygiene, wouldn't they really need to proof ops contaminated the bra in some way or form?

Never understood why people would buy items like this online tbh.

mo786uk

neilmcl wrote: »

Nonsense! Please show us where the DSRs prohibit such an action. What you've posted is simply not true!

show me where it does

my advice to OP is dont come crying when a retailer doesnt refund you - i would only buy if the e-tailer specifically says they will takeback underwear