Buying Lingerie online

unholyangel

All the DSRs mention is that you are under a duty to retain possession of them and take reasonable care.

Companies can state what they think is reasonable care (such as not removing hygiene stickers) but they cannot refuse to allow you to cancel if you fail to take reasonable care because where the DSRs give you the right to cancel, that right is unconditional.

They should, by law, chase you for breach of statutory duty after allowing you to cancel. In practice they dont do this and DSRs are being amended in a few months to allow retailers to make deductions for diminished value......which imo is only going to create a new additional problem that'll likely see many more consumers duped about their rights than already happens now.

mo786uk

even though a business hsould in theory refund before the item is sent back you will find almost no support for that to actually happen in most cases.

so if a retailer wants to accuse someone of trying something on then it becomes a difficult issue for the consumer if they are battling for a full refund.

arcon5

The retailer has to refund within a maximum of 30 days - not related to the return at all.

As an ex-retailer I certainly wouldn't be refunding anybody without the goods having been returned. Sue if you want but ill counter sue for damages amounting to the whole purchase price. And it seems many retailers take this approach!

Never understood why business' like this though dont factor in things like this

ILW

So some poor sod could end up buying used underwear.

Valli

ILW wrote: »

So some poor sod could end up buying used underwear.

That's a leap. OP has mentioned opening package (which is reasonable to inspect the goods). Never said anything about wearing the items. She's just going to try them on. Assuming (well hoping, actually) the OP is female!

It's possible to try bras on in stores. If they do not fit they are put back on sale. That doesn't make them used.

frugal_mike

ILW wrote: »

So some poor sod could end up buying used underwear.

If the goods are not fit for resale then the seller should not re-sell them. The right to cancel under DSR is not affected by that.

flashnazia

frugal_mike wrote: »

If the goods are not fit for resale then the seller should not re-sell them. The right to cancel under DSR is not affected by that.

No wonder small retailers go bust with laws like that.

Valli

flashnazia wrote: »

No wonder small retailers go bust with laws like that.

:rotfl::rotfl::rotfl::rotfl::rotfl::rotfl::rotfl::rotfl::rotfl::rotfl:

Nahhah82

As to why I have bought 'items like this online in the first place' - have you ever tried to find nursing/maternity bras in shops which fit if you're an usual size?

I'm guessing you're a man - so that would be a no!

Retailers should not OFFER these items for sale if they're not willing to take refunds. As I said - it's no different to trying things on in-store.

If on the odd occasion items are returned soiled and un-fit for resale then again; this is no different to this happening in a store on the high street. Just a risk of running a business I'm afraid and the cost of this risk should be factored into the rest of your stock pricing.

wealdroam

Nahhah82 wrote: »

Retailers should not OFFER these items for sale if they're not willing to take refunds. As I said - it's no different to trying things on in-store.

If on the odd occasion items are returned soiled and un-fit for resale then again; this is no different to this happening in a store on the high street. Just a risk of running a business I'm afraid and the cost of this risk should be factored into the rest of your stock pricing.

Since you appear to know the answers, I am struggling to understand why you asked these questions in the first place...

Nahhah82 wrote: »

Can an online seller advertise and enforce a no-returns policy on underwear if the package is opened?

I know you've got a 7 day cooling off period - which food and personalised services are exempt from - but is underwear exempt as well?