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Samsung LED Faulty Pixels - What are my rights??
Hi guys, I treated myself to a nice 46" Samsung TV last year as I was advised that they were the best in my £1000 price range. I have owned it for 15 months now and absolutely love it but have found that in the last 3-4 weeks it keeps on disconnecting from the internet meaning that I have to constantly put the password…
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New LPG cooker from Argos?
Apologies in advance if this is a long post. We needed a new cooker - an LPG one. We looked in the Argos book, saw a few we were interested in, checked that they were suitable for LPG (great, Argos offered a new LPG kit through their manufacturers helpline too!). A Bush AG66 cooker came on discount and the price was going…
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S Buckingham - online store's lousy refund policy!
I don't know if anyone else has the misfortune to have shopped with the online company S Buckingham (they do clothes, accessories, etc). I recently bought an item from them which, when it arrived was incorrect (i.e. not as listed / ordered). Upon returning the item they charged me - get this - £7.95 for 'admin and internal…
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Issue with Music Glue not honouring DSR's cancellation rights
Afternoon all Website - Music Glue (www.musicglue.com) I placed a pre-order for a CD on the 10th May, which is due to be released in Mid-July. I sent an email to cancel the order on 21st June (due to finding it much cheaper elsewhere). Had email back today saying that they couldn't cancel the order as it was outside 7 days…
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Is there a time limit on investigating a fault?
I had an issue with a product I bought and contact the company to let them know about it. They told me someone would be in contact to investigate the issue. I then received an e-mail asking me to send the product to them to look into. I sent this product over 8 weeks ago and have e-mailed asking for an update and got no…
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Fitness First Help !!!
I have been with Fitness First since September 2011 on a 12 month contract and in late March 2013, I spoke to a member of staff asking them to cancel my membership as I will be travelling during May. As per the terms and conditions of Fitness First, I needed to hand in a months calendar notice. I was under the impression…
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BT - No Service and the Service Level Agreement
In a right annoyance with BT at the moment. My phone and broadband went down on Friday morning (11am) due to an external exchange fault. They gave me a fixed date of 3 working days which took them to 11am today. I currently remotely work from home and the lack of phone and internet is seriously annoying. When I first…
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trianers fell apart
I bought my 8 year old son some trainers (£33, deaer than I would normally pay) and the seam and rubber edge has come apart. I ttook them back to the shop and they said as its gone 90 days I couldnt have an immediate refund but they would need to write and send the trainers off to the manufacturer to see about a refund. It…
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currys mess up
hi, Due to moving in to a house with my partner we recently bought a fridge from currys @ £450, as we gave them 2 weeks notice it was free delivery but also as we wanted it a sunday we had to pay £2.99 for that...but when it came to that sunday we had waited all day and when it got to 4:30pm we gave them a call and a women…
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Mouldy bread served, what to do?
What would you do if you were served mouldy bread in a cafe? Just a winge really I suppose, but yesterday while our with my daughter and my husband we chose a lovely cafe with sunny courtyard in a local town, we had never been to it before. The food looked fab when it arrived bit as I started to eat my veggie burger I…
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Debenhams and cancelling orders
On the 22 of this month I purchased a Rocha John Rocha mens bag in there sale. I received a confirmation order and my American Express was charged? I have now been emailed by Debenhams that they are unable to fulfill my order and that they will refund my money. Since Debenhams took my money are they allowed to just cancel…
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Faulty Logitech item, warranty exercised, received cheaper replacement!
Hello, have a set of Logitech headphones that I've had to exercise the warranty on as they have a known common fault and need to be replaced. The original set were about £60 from an Amazon seller. The replacement set are a model number higher, yet Logitech themselves say in a thread online that this set are different and…
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Panasonic NC-ZK1 Kettle, lid pops open in use
Hi al Has any one else with the Panasonic NC-ZK1 Kettle noticed that after a week or two the lid pops open when you pour water out? Out of the box the lid seems to be nice and flat however after being used for a while it starts to bow; like a bimetallic strip but it stays bowed. After filling you hear a positive click as…
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BT- when free means £90
Hi My mum's BT broadband kept dropping out. The BT router was plugged into the NT5E via a belkin microfilter, along with a DECT phone, there are no extensions. Initially I tried different filters, i plugged the router into the back plate of the NT5E etc. The BB still kept dropping out so I rang BT. The THD said that they…
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Concerns over Thomas cook possible breech of data protection !
Hi, Today I received an Email from Thomas Cook from the store in which I have previously booked holidays. The email was regarding "important information with your booking" a little confused due to not having no current holidays booked I opened email, it turned out it was info on uploading api with a PDF file at bottom…
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Internet misprice dispatched - company now wants more money
Some may have seen the Lenovo T430 on HUKD priced at £217 down from around £1200 http://www.hotukdeals.com/deals/lenovo-thinkpad-t430-217-66-amazon-ur-mobile-1587410 Some resellers cancelled orders promptly quoting a misprice. At least one retailer has shipped the goods and deliveries have been made. Orders made on…
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Can I get a refund on my tickets?
I recently bought 2 tickets for a gig at a specific venue. It was announced today that the gig has been cancelled. Now I've emailed the company for a refund. However, there is talk of the event being moved to a different venue instead as the artist still wants to do the gig. Am I still entitled to a refund if there is a…
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Can I get my money back on this iron
Hi About 2 weeks ago I ordered a steam generator from Very catalogue. Since then I have ruined 3 white shirts and a white pillow case, as the iron spits out brown gunk indiscriminately. I have e-mailed Very and they told me to contact Hoover. I told them that as far as I was concerned my contract was with them, and I…
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who should I go to?
I bought a child's easel on the internet in Nov 2012 for a Christmas presents. Since Christmas, it has hardly been used, but has now developed a couple of defects that make it dangerous and liable to collapse, but also irreparable. The easel is made by a company in the Netherlands, but was bought from a company in the UK.…
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Dwell in administration - please help me recover my money
I bought two sofas from Dwell about three weeks ago. I thendecided to return them, so they were collected from my house and a few dayslater I got a call from someone who made a refund into my debit card - I know I should have used a credit card, I'm beating myself up about it. She saidthe money would show in three days or…
