trianers fell apart

lizzywills

I bought my 8 year old son some trainers (£33, deaer than I would normally pay) and the seam and rubber edge has come apart. I ttook them back to the shop and they said as its gone 90 days I couldnt have an immediate refund but they would need to write and send the trainers off to the manufacturer to see about a refund. It was only just after 90 days but he said the till would not accept the receipt as it was outside theis time.

I think trainers should last a lot longer than this and and thought I would be able to do an exchange as they were not usable.

Who is right?

Thanks

Hintza

Well here is Startrite's policy (and I believe they are the best kids shoes in the UK):-

Please note that goods will not be deemed faulty if the fault is not a result of manufacture, but has instead been caused by wear and tear or misuse. For the purposes of this procedure, we define the acceptable period of time for children's shoes to remain in good condition as three months

lizzywills

Wow Im really surprised by that. I'd be a broke woman if his shoes only ever lasted that long lol. Thanks for your reply, ill see what happens when they get back to me

rustyboy21

As is always stated on numerous posts on here, you have the right to a refund, replacement or repair.
However, YOU do not choose which one is used, The retailer does.

They are quite within their rights to send them away to the manufacturer in order to see if there was a fault with them and have them repaired if they so wish. They have to do this in a 'reasonable' time span. Reasonable is open to discussion. IMO , If it were me in this situation, I would say about 2 weeks is a reasonable amount of time in order for them to make their minds up , if they are faulty or have been abused.

Trainers these days are more of a fashion statement than for practical use. I bought a pair which were £80 and they lasted me about 6 weeks. It didn't help matters that I wore them whilst filling up a skip with rubbish and didn't keep them for best. I took it as I had abused them( which I did) and the fault lay with me, not the shop. An 8 year old is a bundle of stored up energy, who doesn't really think of the consequences of what, say Climbing a wall , or kicking a stone half way down the road, will do on a pair of trainers.

I always thought my parents were mean, when they used to buy cheap trainers for us, Now I know why they did it !.

Most likely, you will get a replacement pair, just give them a little time to get some authorisation from the manufacturer or their head office.

Hintza

Boys can be particularly harsh on shoes, even my daughter can make a good job of trasjing a pair of school shoes in less than a year.

The trouble is a lot of kids pressurise for design over substance, that is why I buy when mine is not there

Hintza

Another way to look at it is the horses go through a pair of steel shoes in 10-12 weeks and they have to be refitted after the first 5-6 weeks at £60-£70 a time!!