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Fitness First Help !!!
Gbi
Posts: 1 Newbie
I have been with Fitness First since September 2011 on a 12 month contract and in late March 2013, I spoke to a member of staff asking them to cancel my membership as I will be travelling during May. As per the terms and conditions of Fitness First, I needed to hand in a months calendar notice. I was under the impression that if I let them know of my intention to cancel in March, I shall only pay for April, which was fine with me.
The member of staff told me that I should think about freezing my account or if I wanted to cancel that I have until the 20th April make a decision. I considered the freezing option as I knew that they tend to hike prices but after a second consultation with them in which they stated that the prices won't be going up when I come back from my travels, I decided to cancel on the 13th April.
On that day a member of staff wrote dates that said that I knew my membership was going to end on the 31st May. I stated that I will not be paying for May as I was very adamant and abundantly clear that I will not pay for something I shall not be using. She said that they have to put the dates on the form for head office and that I should go to my bank and cancel my Direct Debit. I took her advice and cancelled on the same day.
It was whilst travelling that they sent me letters and texts stating that I owed them money for May, I called them up and explained the situation but they were adamant that I should have given a months notice. They refused to listen and said that I should pay the £59.95 and at the most they will log it as a complaint.
I fail to comprehend what it is that I have done wrong when I have followed their terms and conditions and took advice from a member of staff who had given me an extension.
The member of staff told me that I should think about freezing my account or if I wanted to cancel that I have until the 20th April make a decision. I considered the freezing option as I knew that they tend to hike prices but after a second consultation with them in which they stated that the prices won't be going up when I come back from my travels, I decided to cancel on the 13th April.
On that day a member of staff wrote dates that said that I knew my membership was going to end on the 31st May. I stated that I will not be paying for May as I was very adamant and abundantly clear that I will not pay for something I shall not be using. She said that they have to put the dates on the form for head office and that I should go to my bank and cancel my Direct Debit. I took her advice and cancelled on the same day.
It was whilst travelling that they sent me letters and texts stating that I owed them money for May, I called them up and explained the situation but they were adamant that I should have given a months notice. They refused to listen and said that I should pay the £59.95 and at the most they will log it as a complaint.
I fail to comprehend what it is that I have done wrong when I have followed their terms and conditions and took advice from a member of staff who had given me an extension.
0
Comments
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It sounds like you chose not to confirm your cancellation in March, and only gave notice to cancel in April. That being the case, you are liable for May's payment.0
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Hello. We are sorry to hear about this. Can we help? Please emails us at membershipexecutive@fitnessfirst.com. Thank you.“Official Company Representative
I am the official company representative of Fitness First. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0
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