Fitness First Help !!!

Gbi

I have been with Fitness First since September 2011 on a 12 month contract and in late March 2013, I spoke to a member of staff asking them to cancel my membership as I will be travelling during May. As per the terms and conditions of Fitness First, I needed to hand in a months calendar notice. I was under the impression that if I let them know of my intention to cancel in March, I shall only pay for April, which was fine with me.

The member of staff told me that I should think about freezing my account or if I wanted to cancel that I have until the 20th April make a decision. I considered the freezing option as I knew that they tend to hike prices but after a second consultation with them in which they stated that the prices won't be going up when I come back from my travels, I decided to cancel on the 13th April.

On that day a member of staff wrote dates that said that I knew my membership was going to end on the 31st May. I stated that I will not be paying for May as I was very adamant and abundantly clear that I will not pay for something I shall not be using. She said that they have to put the dates on the form for head office and that I should go to my bank and cancel my Direct Debit. I took her advice and cancelled on the same day.

It was whilst travelling that they sent me letters and texts stating that I owed them money for May, I called them up and explained the situation but they were adamant that I should have given a months notice. They refused to listen and said that I should pay the £59.95 and at the most they will log it as a complaint.

I fail to comprehend what it is that I have done wrong when I have followed their terms and conditions and took advice from a member of staff who had given me an extension.

timbstoke

It sounds like you chose not to confirm your cancellation in March, and only gave notice to cancel in April. That being the case, you are liable for May's payment.

Fitness_First_company_representative

Hello. We are sorry to hear about this. Can we help? Please emails us at membershipexecutive@fitnessfirst.com. Thank you.