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EPSON Replaced our projector with another faulty one.
Sent our home cinema projector back to Epson to be repaired due to a problem with the picture. They quoted us £150 to collect, repair and return the projector as it is out of warrantee. They had it for 4 weeks (over Christmas) and when it was returned it had a totally different serial number and a totally different fault.…
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Advice needed regarding vibrating cooker under 1 month old
I bought a cooker, on a price match from Comet, matching John Lewis' price online. It arrived, and upon installation a couple of problems were present. One was a missing screw on a lid switch (electric, not gas) which an engineer came out, diagnosed, and fixed. There is also a loud vibration of metal on metal, but the…
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Sale of Goods Act - HDNL Failure to Deliver
I ordered a new electric oven from Amazon last Thursday. On Monday I received a phone call from HDNL to confirm that it would be delivered today (25 Jan) between 10 & 2. As both myself and my wife were due to be at work my wife had to swap her shift so that she could be at home. I knew that fitting the oven required a gas…
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Paypal
If you buy something on the internet via paypal and the company declares bankruptcy does paypal refund your cash? Thanks in advance
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Concerned about identity theft.
I've recently been getting letters from Talk Talk begging me to switch to them from Virgin for my broadband. I have never been with Virgin. Thing is the letters are addressed to me, but downstairs at 1, I live at 1A. make no bones about it, the guy downstairs is a smackhead, should I be concerned that he may have taken out…
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Help with window company :(
Hi, I was wondering if somebody would be able to help me out here. We had a quote for new windows at the end of November, for approximately £2400 (bedroom window and large downstairs patio) and we turned down the quote as that was way more than we had expected as had been given a rough quote for £1200 just for the patio…
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Amazon & Faulty Goods
Apologies in advance if this turns into a long post! At the beginning of November OH bought a set of headphones from Amazon for around £19.00. Last week they stopped working properly and he contacted Amazon to arrange for them to be replaced. Amazon refused to do this, stating that as it is a "Fulfilled by Amazon" order…
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Advice needed on dodgy private garage
Hello, I will try and keep this short and sweet but I would really like some guidance on a situation I am currently in! I have just purchased a 2004 plate car from a private garage. Paid for the car on Sunday and part of the deal was to Service and MOT the car. Picked the car up this afternoon and the car was serviced but…
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Sun Holidays / Parkdean Holiday Site
Hello, I was wondering if someone was able to kindly offer me some advice. This year, for the first time, I have started collecting Sun holiday vouchers and applied on-line to our chosen holiday park (ParkDean Trecco Bay). I booked four nights from 9th July and payed just under £80 on-line. Happy days! The following day as…
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Peacocks.... help please!?
Hi lovely MSE peeps,:A It has been a bad day today. Went into Peacocks and bought myself a few bits including a pyjama top with a sale sticker stating it was £3. Went through the till and paid and left the shop. I was about 100 yards from the shop when I realised that the receipt stated I had been charged £7.20 for the…
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Help Pls! 1yr Old DealExtreme Order Still Not Received!
Hi guys, I would like some (legal?) advice on an internet purchase I made on 27/12/2010. I purchased six items from DealExtreme.com (DX), all but one item was not delivered. The missing item did not cost much at $5.80 but I feel it is the principle and is still my money so I should pursue this. It was not until I enquired…
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How long for FOS to make a decision on my complaint? It's been almost 1 1/2 years!
After reaching stalemate with my complaint against Santander I complained to the Ombudsman in August 2010. After many exchanges back and forth I did not accept their offer of compensation which was way too low and unsatisfactory. In addition they did not admit guilt! In July last year (2011) i received a letter saying that…
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Goodwill - does it change your opinion of the company?
Goodwill – does it change anything, really? So I fought with British Gas for months regarding a bill issue and it was finally resolved with a gesture of goodwill towards the inconvenience without me requesting any (a fair sum). However regardless due to all the issues I would never use their services again. BT were the…
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online holiday refund difficulties
I'd be grateful if anyone can advise if I have any rights regarding this please. It was only booked on 22/01/12 and have just received a disappointing and fairly abrupt reply. (see complaint & response below) My mother-in-law booked a holiday yesterday evening ref XXXXX - Lead passanger XXXXX. However, after she told me, I…
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Builders Liability
Hi, I posted a thead a few weeks ago about a builder who did an awful job on installing a fence. He installed a fence on top of a wall (not really fit for purpose), and didnt check or warn that the wall/fence were suitable. In the strong winds that followed, the fence blow over, damaging the wall in the process. He started…
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Small Claims
I am sure one of you geniuses can help me. Ordered some plumbing goods from company A, but these were large items (baths) and came straight from the manufacturer. They were badly damaged when unpacked. If there is a dispute and if I have to go to small claims, do I claim against Company A or the manufacturer? For various…
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Peacocks !!!! up!
As much as I have great sympathy with all the staff of Peacocks stores, I am now stuck with some unsuitable clothes that I would like refunds on. I bought them just 2 hours before Peacocks went into administration and so now it seems I cannot get a refund (or even exchange) in store. I have the receipt (within 28 days)…
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Gym membership plummets for new members only?
Hi all, A lot of the members at my gym (including me) have been complaining to the manager that the price of members doesn't reflect the facilities and is uncompetitive. We are always begging him to put on more classes, but he says he can't afford it. The gym is attached to a hotel which is not doing too well, so there are…
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xbox help please
Hi everyone just after a bit of advice please :) I bought my son an XBOX for Christmas, I ordered from the catalogue on 24th Nov 2011 and obviously being a present he didn't use until 25th Dec. He then used it until 5th Jan 2012 (not constantly as he goes out with friends and does other stuff etc). We then went away and he…
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consumer rights mispriced nokia phone
Hi all, just wanted some consumer advice on a purchase i recently made from Argos. Last Saturday I noticed that Argos had mispriced the Nokia Lumia phone on their website and were selling it for £120. I was unable to purchase the item online, so I simply popped into my local store where I purchased it at the till for the…
