-
Original quote & final Bill are polls apart? do you have to pay?
Hi,a family member recently took a radio controled model to be repaired by a guy at the same model club. He originally quoted £1500, now he's finished he's claiming it cost far more and the final bill is nearer £7000!!!!!! This guy does do lots of repairs, but i'm not sure whether he is a registered business, i certainly…
-
Ringtons cold calling - new tactic
I have a notice on my door, in a very large font, which says "No Cold Callers or Salesmen. Thankyou." Yesterday a woman ignored the sign and rang the bell. When I answered the door she announced she was from Ringtons, the tea people. I immediately pointed to the sign and said she was cold calling. She responded that she…
-
Credit note on a broken used part
Hi all:) Having a problem in getting a refund!! Ordered a part for my car from a used auto spares company through Breakeryard on the internet. When I asked on the phone what would I do if the part broke they told me I could send it back within 30 days. They didn't tell me they would only offer a credit note. It arrived 5…
-
Broken mirror after putting on wall
Ok, I need to work out a plan on how to complain to John Lewis about a broken mirror. My decorator/builder put all our 'bathroom accessories' on the wall today, including a mirror above the sink. When he left, it was all ok. An hour later, we went to clean up the mess from the drilling and found the mirror had cracked. I…
-
Help Against Dell
I ordered a Laptop which has been shipped to the wrong address. I ordered on 16 January and it is now 26 January. Anyhow, I have been calling them about my laptop and they would not tell me anything. They keep telling me, we will call you tomorrow and the concerned department has been informed (for past 5 days). Today i…
-
Equifax report I didn't order!
Hi all, Hoping someone might be able to share some similar experiences on this one. I've received an email from Equifax today, thanking me for placing an order for a credit watch service that costs £69.99 and saying they have charged it to my credit card. Although I've bought services from Equifax before (hence why they…
-
Play.com returns policy
I just wanted to bring something to everyone's attention which I think is 'bad faith' regarding the policies of play.com. I bought an item just before Christmas and it was faulty so I arranged to return it. My printer was not working so I had to pay for the postage myself but it was quite clear when going through the…
-
returned items have gone missing in the post
hi, i ordered 2 car chargers for my phone on amazon but from a marketplace seller. they arrived, but both were faulty. i contacted the seller who said send them back for a refund, i then asked about them paying for the return postage, they said yes and said to use 2nd class. i sent them back (still got the receipt), after…
-
Post Office Phone and Broadband Complaint
Ladies and Gents, i'll try and keep this as short as possible, just need some how to advice. Please feel free to move if this may be better somewhere else. I don't need advice on switching to cheaper deals or anything, just how to get back what's owed. This has only just fallen into my hands as her partner was dealing with…
-
Seller demanding I return item via special delivery - refuses to pay for postage
Hi, I bought a game from a seller on Amazon's UK site, but it arrived damaged. I did not open it, I left it as I received it and I have asked to return it for a refund. The seller said ok so I told him I would send it carefully and well packaged via Royal Mail first class with proof of posting and he told me that since it…
-
'Love those charms' no item, no contact
My boyfriend decided to buy me a charm for christmas off 'love those charms' (.co.uk) which never arrived, he tried calling them numerous times and the number just rings out, they also didn't answer his email. Stupidly he left it 3 days too late to put in a paypal claim. I've been on the site and there's an address for…
-
Is this covered by distance selling regulations?
We booked two places on an evening class with my local council (£45 each), we booked with less than 10 minutes to go until the first class, so intended to start with the second class. However the next morning I received a call to tell me my ante-natal class would be on a Thursday evening, the same evening as the evening…
-
Restocking Fee help
Hi There I bought some dresses from Boohoo on Monday, they arrived Tuesday and yesterday I went to return them only to realise they want to charge me a £2.00 per item 'restocking fee' Is there any way round this? I bought 10 dresses and have 8 to return, £16 to pay to return some dresses is unbelievable! Does anyone know…
-
Buying from America
Please help... In October 2011, I bought some music equipment from Amazon Marketplace. I wasn't aware that there would be customs & excise fees. I found out the following day and emailed the seller to cancel the order/delivery as I would not be able to afford additional fees. Apparently they couldn't. DHL came to the door…
-
replacing a faulty replacement item
My other half bought me expensive earphones in Dec 2010 costing over £50. In June'11 they developed a fault, I returned them to the shop and they were duly replaced and a new receipt given showing refund and replacement. A couple of weeks ago the replacement headphones developed exactly the same fault. Returned to the shop…
-
Sports direct !
i hope im doing this in the right place but have a question, i orderd 4 items from sports direct 3 were fine but the 4th item wasnt i orderd a pair of little girls pink flowery shoes for my daughter and they sent me a pair of boys black shoes! i obviously dont want them but should i have to pay for the recorded delivery of…
-
Warm Front
We are desperate and wondered whether anybody had managed to get their boiler repaired after installation via Warm Front. We had our boiler installed in March 2011. Ever since we have had problems. It turns itself on for a maximum of four hours a day. Then turns itself off and will not go back on again. The thermostat…
-
Returning a free gift with no labels
Hi, would appreciate some advice as I'm not sure what rights I have. I recently bought a barbour jacket from an online store which after a few weeks I noticed was faulty, I returned it, got another which was also faulty (how lucky am I?!) and sent that back but this time requested a refund. They agreed to that but say they…
-
jewellery.tv - Genuine Company?
Hi there, I'm not sure if this is the correct forum so mods please feel free to move me as necessary :) . I have a bit of a problem, my Mother recently purchased a bangle at not an inconsequential amount of money, paid by debit card. The chap on the phone said that the item in question was out of stock, but that they were…
-
Failed collection of incorrect delivery
Before Christmas my partner ordered some shot glasses from barmans.co.uk. Unfortunately they delivered the wrong item (it was accepted by a neighbour). I emailed them to complain and they helpfully agreed to deliver the correct items, which they did. I asked them to collect the wrong glasses on a Saturday, or on Friday…
