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2nd faulted dryer in 3 days
can i demand a ful refund have now had 2 dryers in 30 days both faulty
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Section 75 claim rejected by credit card company...what next?
Hi, I am planning to complain to the Financial Services Ombudsmen. Has any one got any experience of doing so? and would you recommend also raising a small claims court application at the same time or wait until the FOS has ruled? Any advice would be appreciated. The original reason for the claim is here:…
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Asda customer care NOT
I have just been back to Asda where thought I had brought a Nintendo 3Ds but I received a sealed box which on opening at home contained nothing more than a tin of sweetcorn wrapped in toilet roll. I didn't open it until I returned home and then returned it straight back to Asda were all of the customer service staff where…
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Experian Rep help please.
Just found a post on another thread from you.. Having issues, Had experian a while back and cancelled it to save money. I want a copy of my credit file, Tried the website, But free trial doesnt apply because i have used you before then it asks for my email address. I tried as many as i could remember and none of them…
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comet- money taken before checking stock
Wondering if this legal? They took £650 pounds today at the store THEN said the item is not in stock, they refused to give the money back on the pretense that the item won't be sent to them as stock if they did so. Manager was unapologetic and cited 'human error' and unabashedly informed us 'it happens.' They gave us a £20…
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Damaged goods
I purchased a 600 white Gloss Vanity and Basin Unit for a bathroom at the cost of £210, from a firm in Chadderton on the 10th January 2012. The item was collected from a nearby warehouse by myself and husband. Warehouse men placed the pre-assembled boxed unit into the car upright. We went home and placed the item into the…
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no delivery of washing machine 3 times
Hi sorry this may be a long one. I ordered a delivery from currys on 18th Jan, paid for express delivery and got a slot 2 days later. The evening before got a text saying it would be delivered between 8am-8pm, waited all day/evening and nothing turned up, I do not work so no time taken up, but had to get my mum to sit in…
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Cold caller sold me advertising yesterday. Can I get out of it?
This is a copy of the e mail I received. When the seller talked to me he made it sound like a lifestyle magazine, not a magazine full of adverts only. He said it was subscription only and had 42000 readers. I have found out it is given free to businesses and does not have subscription only. I have removed personal…
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Unfair gym contracts
Following the landmark Ashbourne Management Company ruling last year, it seems like the OFT is getting tougher on gym contracts in general. Personally I think this is great news. http://www.guardian.co.uk/money/2012/jan/27/la-fitness-knockout-blow-gym-contracts?newsfeed=true
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Is this true? - "You can't bring it back if it doesn't work"
Hi, I just had the following exchange with an employee in an electronics store. I was buying a wireless video sender at the time: Him - "This could possibly interfere with wifi signals and stuff like that, we don't recommend buying this one. You should get the next model up instead." Me - "Can I just buy this and bring it…
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Faulty vacuum cleaner/ proof of purchase
We bought a Vax hoover last august and ever since the suction on it is awful, it spits out more than it sucks up! Were looking at getting a dyson from comet, which is the same place we bought the Vax from. I just want to check that because we don't have the receipt, a bank statement is enough to prove purchase and we can…
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Company taking ages to sort my faulty item
Hi all, I bought a computer case / PSU bundle a while back and was having having weird problems with it. I looked into this eventually and discovered a known manufacturer fault with some of the batches i.e. the backplates don't align correctly so your cards end up being seated wrongly resulting in instability issues. I'd…
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Exploding glass jar
Morning Just after abit of help.Last night i was opening a glass jar of shippams beef spread when it sort of exploded in my hands and the top of the glass jar just went everywhere cutting my hand.Do I take it back to where i purchased it or do i contact the company that made it.Any help would be welcome.
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Damaged Fridge and bank fobbing me off!
Hi After moving in to my new home I ordered a £700 panasonic fridge over a month ago and received a the delivery just five days back. To my misfortune when it arrived it had a 5mm dent on the side panel. This was noted and pictured by the delivery people. I immediately contact the delivery company and the retailer to tell…
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Problems returning faulty item to Amazon - Help!
Hi, I bought a dehumidifier from an Amazon seller in November 2009. It recently developed a fault (it does not collect water, I think it is a problem with the refrigerating unit). From reading Martin's consumer rights guide, I believe that I have recourse to return the item as faulty as it has not lasted for a reasonable…
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Garage refusing to refund on van - after 3 atempted repairs
Hi, All Friend paid for a 2 year old second had van with 6 months warranty from large garage. 1)It broke down the first day, and the garage took 2 weeks to repair it (engine problems) - courtesy van given 2)After first repair the van broke down again after 2 days, 1 week to repair( engine problems) - AA towed to garage to…
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iphone repair?
Please could someone give me some help I damaged my iphone so I took my local phone shop to have it repaired, it cost me a fair bit but cheaper than buying a new one. Once it was repaired I went to collect it, they showed me it working before I left the store but when I got it home turned the power off to put my sim in and…
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Can I get a refund if I cancel Van hire?
I booked a small van on the i-net but the next day the company sent me an email stating it was unavailable. So I phoned them and paid £175 (incl. £100 deposit) for a medium sized van. I also then phoned around and found an alternative van which met my needs so I phoned the first company within 20 minutes of making the…
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Not received item paid for
I paid £25 for a very small bottle of car polish from a uk firm (Microlon)over a month ago after at least 10 emails the owner eventually replied saying he was a `1 man band` and had just come out of hospital after a small back op and would send out the item the next day, that was 2 weeks ago and another 6 unanswered…
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Expedia over charged me
I booked some flights on Expedia. The total came to £850 and I have the email confirmation etc. showing this. I checked my credit card account and noticed they charged me £1100. I've called up 5 times now and keep getting told the issue is "under investigation" and can take 3 weeks to resolve. I'm fuming - but what can I…
