Not received item paid for

Ranger8

I paid £25 for a very small bottle of car polish from a uk firm (Microlon)over a month ago after at least 10 emails the owner eventually replied saying he was a `1 man band` and had just come out of hospital after a small back op and would send out the item the next day, that was 2 weeks ago and another 6 unanswered emails.
What should I do next ?

zaax

Its a pity its not over £100 then a Section 75 refund applies. I am afraid its the small claims court for you. But at least it can be don't on-line - don't forget to send him a 'Notice before action' though.

the_lunatic_is_in_my_head

If you paid with a VISA debit card you may be covered under their own protection scheme, a call to the bank would clarify.

unholyangel

Visa and Mastercard both have their own policy with regards to chargeback. Mastercard (if i remember rightly) have a lower limit of £10 and no upper limit, Visa has no limit.

So contact your card issuer (if you paid by card) and ask.

It is important to note though that under DSRs, a retailer does have 30 days in which to perform the contract - unless both parties have agreed otherwise. If 30 days has passed, this puts you on more solid ground as you have statutory rights.

How exactly did you pay?

Ranger8

unholyangel wrote: »

Visa and Mastercard both have their own policy with regards to chargeback. Mastercard (if i remember rightly) have a lower limit of £10 and no upper limit, Visa has no limit.

So contact your card issuer (if you paid by card) and ask.

It is important to note though that under DSRs, a retailer does have 30 days in which to perform the contract - unless both parties have agreed otherwise. If 30 days has passed, this puts you on more solid ground as you have statutory rights.

How exactly did you pay?

The site only allowed Moneybookers

Antispam

Raise a complaint with moneybookers

20. Complaints
20.1. Any complaints about Moneybookers or the services we provide should be addressed to us in the first instance by contacting Customer Service. You should clearly indicate that you are wishing to make a complaint to us. This helps us to distinguish a complaint from a mere query. We shall acknowledge receipt of complaints within 5 business days. You may request to be provided with a copy of our complaints procedure at any time.
20.2. We endeavour to provide you with an answer or resolution to your complaint within the timeframes as outlined by the Financial Ombudsman Service. Should this not be possible due to unforeseen circumstances or lack of information, we will contact you.
20.3. If your complaint is not resolved to your satisfaction, you may contact the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR, United Kingdom. For additional contact details you may also visit the website https://www.financialombudsman.org.uk.

Ranger8

Antispam wrote: »

Raise a complaint with moneybookers

20. Complaints
20.1. Any complaints about Moneybookers or the services we provide should be addressed to us in the first instance by contacting Customer Service. You should clearly indicate that you are wishing to make a complaint to us. This helps us to distinguish a complaint from a mere query. We shall acknowledge receipt of complaints within 5 business days. You may request to be provided with a copy of our complaints procedure at any time.
20.2. We endeavour to provide you with an answer or resolution to your complaint within the timeframes as outlined by the Financial Ombudsman Service. Should this not be possible due to unforeseen circumstances or lack of information, we will contact you.
20.3. If your complaint is not resolved to your satisfaction, you may contact the Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London E14 9SR, United Kingdom. For additional contact details you may also visit the website www.financialombudsman.org.uk.

Thanks, I did look at the Moneybookers site but to make I complaint it looked as though I had to register for an card/account. I might add the seller has been paid but hasn`t sent item