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Consumer rights

Archives for January 2012

Warrany Issue - Wrong Item Returned After Repair Under Warranty
I recently returned my expensive Mitsubishi dehumidifier for repair under warranty. When I received the 'repaired' item it was in different packaging, dirtier and older looking than the oone I had sent in and indeed had a different and much older serial number. I complained to Meaco, the official warranty/repair service…
Cashback & Debit Transactions
Hello Does anyone know the legality and consumer rights on the following. A supermarket is demanding that you sign the reciept before handing over money requested as part of cashback when paying with a debit card, even though you have already authorised the transaction via the terminal. For example, you buy £30 of food and…
Failed TV from Tescos and they wont match with an equivalent item
Having hassle with tesco's and my wofe suggested I ask on here for some advice. In October last year we bought 2 TV's, a DVD player and some phones for our new house in one hit at Tesco's. We had just moved so were kitting out the house. Anyway, the TV's were part of a deal they had on at the time, and we got a 24" TV/DVD…
not sure what to name this ....
Hi there everyone I wonder if you could advise me please. I had a new bathroom fitted in November (loo, bath, shower and basin) and had the bathroom decorated at the same time by the same company. The decorating is dreadful which I or anyone could see and they are coming back to rectify that. But....the question i need…
Faulty GPU? Only offered £30 less than actually paid.
Hello! I bought an XFX 6950 1gb for £165.99 (ex postage) from Aria.co.uk on the 5th of July. It was always a bit dodgy from getting it but the problem really got worse and on the 17th of November, I contacted aria who told me to contact the manufacturer (XFX) who after making me spend ages testing, eventually said it was…
Sale of goods act
Hi folks, In December 2008, I bought a set of Bose headphones from the Apple Store in Glasgow. They developed a fault late last year where the sound was quite distorted. I took them back to Apple and was told there was nothing they could do. Any advice on what my options are? I guess when I spend £300 on a set of…
Just out of warranty
Hi, can anybody tell me who i should be chasing to get my tumble dryer repaired? it is 1 year and 2 weeks old. i have spoken to the manufacture and the shop and they basically said tough you will have to pay almost as much as the dryer cost to have it repaired. I understand that under the sale of goods act a product should…
Play.com and DSR
Hi there, I recently purchased an item from play.com via a playtrade seller. The item arrived, and is just unwanted as its too small. I contacted them after two days to say that I was returning it under the DSR, and as such would like my return postage covered. I got this as a reply: Under Bagdirect & Play.com returns…
Next step in getting my money back?
I took delivery on the 19th of 4 sofas purchased 3 moths ago online. They are ALL damaged, which I immediately took photos of and sent with an email stating I wanted a refund. I heard nothing so emailed an 'official' letter detailing the faults and stating my rights to a full refund. I also asked them to reply within 7…
Carpetright breaking oft regulations!
Does anyone have any views or knowledge regarding Carpetrights pricing & marketing stratergy? As their "list prices" average 200-600% mark up on carpets & 800-1200% on underlay & accessories does this not seem extortionately excessive & underhandedly misleading toward the consumer! A customer goes to Carpetright in good…
Post Office Giro
I'm hoping this is the right thread... My Grandmother (85) pays her water bill (South West Water) by Giro at the Post Office. At the start of the year she had her bill come through, (I think it was the 6th) and she went to pay it on the 7th. The amount was for £94.47, and the lady at the Post Office was apparently umming…
End of Tenancy Viewings - Entering WITHOUT my Presence?
I have filed for an end of tenancy (1 months notice) and the letting agency just called me in the morning at 9:30am requesting to do a viewing at noon the same day. I have already left for work and since it was such short notice, I cannot make arrangements to be present. They asked to enter without my presence but I did…
Littlewoods Catalogue
I have requested under section 78 a copy of my credit agreement with Littlewoods. I have over the years suffered late payment fees. I have had the account for a long time now, long before the April 2007 unenforceable criteria. I have NEVER been given a signed copy of my credit agreement through Littlewoods. If they cannot…
Dentist issues
My mum has just broken her filling again. It was redone just after Xmas so has only lasted a month before breaking again. The dentist at the time said "if it breaks again we'll have to do the more expensive filling" so now we are back at square 1 but with the original debt of the first filling and having to pay out much…
Buying train tickets over internet
I bought some advance train tickets over the internet at the weekend. I am aware that the tickets are not refundable - but know that there is a cooling off period for goods bought over the internet. does a similar cooling off period apply to things such as tickets for events, travel etc? If so, could I be pointed in the…
If faulty can I get refund outside shops 14 day policy?
Hi All, My mum got my a pair of jeans for Xmas. Just gone to put them on (still have tags attached etc) and realised zip is broken. French connection online (where she purchased) state they only refund within 7 days and exchange in 14. Jeans are now even cheaper and it states they will be closing sale in 15 hours. I want…
mis sold house from esate agents
Hi, Hopefully someone can assist... about 25 months ago we bought a house that was described as a "3 bed semi-detached house". We are now looking to move and have recently had it valued, the estate agents that have been round are saying it is not technically a semi detached it is infact an end of terrace house. There is…
rubbish tumble dryer
Hi all I ordered a new tumble dryer from Argos and it arrived on Tuesday. The thing is hopeless - its taking 5 hours plus to dry clothes. Its got some sensor which is meant to stop when clothes are dry but it stops when there still wet. It then continues to spin on a anti creasing cold cycle. but obviously when clothes…
Magazine Subscription
I have recently been caught out by the old favourite of a subscription company automatically renewing a subscription that wasn't wanted. This time it was Great Magazines. Whilst I fully accept this is outlined in the terms and conditions, I was staggered to find out that they REFUSED to refund my £22 subscription fee and…
Motor dealer keeping deposit.
Hi All I paid a deposit on a car to a trader. The deposit (£1,000) was paid on my visa debit card. The deal was £x,xxx plus my car in part exchange. When I got home (Friday night) I ran a hpi check with Experian and the report gave a warning of outstanding finance on the car. I telephoned the next morning and explained I…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Consumer rights

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