Advice needed regarding vibrating cooker under 1 month old

Lifeforms

I bought a cooker, on a price match from Comet, matching John Lewis' price online. It arrived, and upon installation a couple of problems were present. One was a missing screw on a lid switch (electric, not gas) which an engineer came out, diagnosed, and fixed. There is also a loud vibration of metal on metal, but the first visit he couldn't diagnose it.
I phoned up again for support and the same engineers just been out, checked, fiddled, screwed in etc and can't locate it/fix it.

He's basically said he'll talk to his manager, but because I got it on a price match, they will probably only offer me a refund of the original costs, rather than give me another cooker. I don't want a refund, I want a working cooker of the same. Cooker cost £630 (ish iirc) with £50 installation fee on top, so It's not like it was a cheap value one. It was bought specifically for my needs, and includes a lid (like the gas ones, with cut off switches etc) so it'd be safe for me. (and of 550mm width, as my cooker was built by awesome builders, on a cheap budget and whilst some of the space is 600, a lot of it isnt!)

Can they just refuse to replace the cooker like for like? It's only been installed a couple weeks now, and these problems were from scratch with it. I definately don't want a refund, I want the same cooker, and have said that to him.

mattyprice4004

Yep, they can just refund if they want. You can't make them replace it - you can request they do so but if it's 'disproportionately costly' then they don't have to.

In short, if they've said that - you're not getting a replacement, I'd go cooker shopping.

somethingcorporate

^^ What he said!

Lifeforms

okay, thanks for the response! Yay for another few weeks without a cooker

wealdroam

Lifeforms wrote: »

Yay for another few weeks without a cooker

Why's that then?

Just tell Comet that they cannot collect the cooker until you have a new one ready to install.
Your current cooker still works, doesn't it?

Of course that might mean you have to pay for the replacement before getting the refund on the old one.

Lifeforms

Unfortunately there's no way I can pay for a new one until I get a refund. The engineer just called me back and said they could come back for a longer period to try and diagnose the vibration (jet engine styled!) but they can't guarantee they'd be able to fix it. That'd be another week. I asked his opinion, and he said it's unlikely, twice now they've had a go, so he's going to phone up online/sales and see what my options are, whether they would price match again to what I paid for originally (a saving of I think £70) or if they'd straight refund, or find a like for like cooker.
Bearing in mine that I want a red one, with a lid/switch off system, 550mm width, and oven switch off timer it's slim that there is another one out there. I know that anyway, because it came down to that one alone. I don't mind another one of the same, I suspect there is just a problem with this one itself (missing screws etc).

MamaMoo_2

Have you checked whether John Lewis are still selling it at the original price?

Lifeforms

No, they've gone back up to original price, Comet has dropped £10. The problems been authorised etc by the engineers/manager, so now I need to wait a couple of hours then phone up and find out what will happen whether I can get a straight refund/replacement, or another one/different cooker.

neilmcl

Why on earth didn't you buy it from John Lewis?

Lifeforms

Because John Lewis had a lead time of a Month on the cooker, they also charge more for installation. Comet were cheaper on installation, and could get me it in a week.

John Lewis were also very persistantly annoying on the phone when I asked if it were really a month. Insisting that I would be better with a slightly dearer cooker, that wouldn't even fit the space.

Just waiting back to hear if Comet can just order me another one, and swap over when that comes.