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CarpetRight, Poor customer care/product quality?
Advice sought please. My parents bought new carpet fitted throughout their bungalow from CarpetRight in Redhill in Surrey. Within 4 months of fitting the carpet is showing signs of wear, visible and to the touch. There is only the 2 of them, both in their 70s and have both had hip replacement ops so not very mobile about…
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e-bay refund
I purchased a gillet from ebay and arranged a return and refund with the seller as the item did not fit. I have not received a refund and have opened a case on ebays resolution centre. The status of the case is awaiting sellers action. I have an email from the seller to say she received the returned item and that she…
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Laptop repair - out of warranty
Hi Would love some advice regarding a broken laptop... My brother kindly bought us a Lenovo Thinkpad for Christmas 2010. We only use in it the home (ie it is not carted about to lots of places) and is used just for the internet & storing photos. As of last week, it bust & we have been told that the hard drive is completely…
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goldsmiths
I bought a watch for my other half for christmas and he put it on on christmas day, it was not keeping good time. I returned it to goldsmiths on 4th january. they asked could they hang on to it and after a week said it was keeping good time. as soon as my other half put it ON HIS WRIST again it was going…
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DFS Sofa unable to cancel order!
I went to DFS on the 2nd of Jan to try to buy a sofa on credit.We placed the order for the sofa and awaited the answer in regards to the credit. However on Sunday the lady rang us up to say that the credit was not accepted in my bf name and to try mine so i did and i got a call today to say that i couldn't get credit.…
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Yodel and Dixons Group Signed Parcel but not delivered
Hi to all, This is my first post. My story begins on the 28/12/11 when i bought a refurbished laptop online from Dixons.co.uk .Delivery was automatically arranged for before the 7th Jan 2012 and courier was Yodel. Interesting part the package was dispatched and i kept checking online on the Yodel website. On the delivery…
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Transferred money but no goods.
I ran a wanted ad for an item, had a call, person said he had said item. I agreed a price, transferred money. This was before Xmas, no goods received, had a few excuses, guarantees etc but nothing. I was told I was going to get a refund today,(£165) nothing has been transferred. I will go to my bank tomorrow to double…
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faulty laptop....refund??
i need some advice.....i purchase a £500 samsung laptop in october last year. went to turn it on tonight and it would not boot up. called the samsung helpline and had to do a system restore which meant i lost all my files. question is....if this has happened after just 3 months, of hardly any use i may add, i am not happy…
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Virgin active esporta takeover
hello this is my first post. my wife and i were members of esporta gym... we have been for 9 months athlough we havent been for about 5 :o we were driving by and saw that virgin active had taken over our gym, i dont have a good experience with virgin and was angry that we werent even informed. I decided to cancel the…
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Item delivery problem DPD
Hi, Hope someone can help me. I ordered a couple of boiler parts online on Thursday, paid for next day delivery. I waited in all day today, from 8am until 6pm. I was constantly checking the tracking which never updated from 'your item is out for delivery', I tried ringing DPD but it's just a recorded message with the same…
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Faulty chainsaw purchased from eBay
Hello there. In September 2011 I purchased a refurbished chainsaw (with 12 month replacement warranty) from a company on eBay. The eBay item number is 190572769469 if you would like to view the advert. I bought the chainsaw for £92.98. It was delivered on 8/9/11 and it was working well until it stopped working on 1/10/11.…
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Guarantees on washing machines
Good evening everyone I would be grateful for any help on the following:- I bought an Indesit washing machine from Comet 29.10.2010 and it is now even rinsing with extremely hot water, I contacted Indesit and they are saying it will be 105 pounds for a one off call out or a 12 month warranty at 14.99 a month. Is there any…
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Overcharged When Paying Over The Phone
I recently booked over the phone to go ten pin bowling with a couple of friends and our children. I was quoted £34.95 for the booking and gave my debit card details. When we arrived we decided to change our booking to two games and one of my friends then paid the balance. This week I have checked my bank statement and…
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Sold Faulty Cooker, Returned Cooker but Not Refunded
Hi all We are in a bit of a dilemma. A few months ago we purchased a second hand gas cooker from Ebay. We did a "Buy It Now" and then paid by Paypal. Straight away we had a phone call from the seller saying he would give us a refund and then we had to pay cash on collection, as his Paypal account was not letting him…
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Paid for, not received issue!
Hi, I have a bit of an issue, I ordered a laptop from this website: w.w.w.digital-fusion.co.uk (can't insert links) around November. I received it the next day (which was great), however after a few weeks it turned out the laptop was faulty and I sent it back to them. I was in contact with the Manager of the company who…
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Delivery and collection query please help!
Hi, I have been trying to find help with a problem, hope someone can assist me. I purchased an item for a Christmas gift, when it arrived it was faulty and they duly sent a second. The original item needed to be sent back when their warehouse reopened in January. I arranged with the company for them to come and collect it…
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next - error in advertising on internet
Help, Can anybody tell me what my rights are. A couple of days ago I ordered 2 sofa's from next. My friend had told me that if u ordered two sofa's it was coming up with a multi save of £1100.00 instead of £100.00 meaning that the sofa's only came to £49.00 each. Obviously I ordered them. I had a receipt to say that I had…
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Gym cancelation debt was penalty rules judge
For all those locked in battles with gyms and debt collectors a landmark case http://www.yorkshirepost.co.uk/news/at-a-glance/main-section/mother_triumphs_in_legal_fight_over_ending_gym_membership_1_4136768
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Homebase Saturday delivery is a con
Hi, I have ordered quite a lot of stuff on Homebase and paid for Saturday delivery. Now I found out the order splits into two lots - from reading my email - two items will be delivered tomorrow. The rest were actually delivered today when I didn't expect that. Now I have to find a time to walk to the parcelforce sorting…
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rights to a deposit refund
Hi i agreed to buy a new kitchen before Christmas and i am still waiting to hear from the.seller as to the final design and fitting date despite calls to them chasing this.my question is can i ask for my deposit back cancel and go somewhere else?
