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Beachcollection non-booking/booking
Hope I can recieve some advice please. Stressed out. Last Friday night I was booking a holiday (flights and accomodation) for all my family. Entered all details including credit card details giving £850 deposit out of £1550 When I got to the final page, I hit the confirm button>>> "Oops... BeachCollection.co.uk has…
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Carphone Warehouse
Hi We ordered a tablet computer from Carphone Warehouse last Thursday night with delivery due on Monday this week. It didn't turn up and when we phoned them they said they had none in stock and weren't sure when they would be in stock. Since then we haven't heard anything from them at all. BUT they have taken the funds out…
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Amazon & Amazon Trader Problem
I purchased a pair of trainers & some boots from the same amazon trader on the amazon website - most of you will have received an email from Amazon advertising the 70% footware sale. I received an email from Amazon stating confirmation of the order and price. I have since received 2 emails (one from Amazon & the other from…
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pricing seemed cheap but order went though - info needed - help
patmanmmmmmm
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Nectar do not honour bonus points for Comet.
If you are thinking of using the Nectar site to buy large items from Comet don't expect them to be honoured.Use other methods of obtaining discount. Purchased 2 iPads using the Nectar site from Comet because they were giving bonus points which amounted to nearly 6000 Nectar points.Throughly researched other stores.Paid…
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Distance Selling Cancellation Rights
I bought car insurance online for which I paid the premium plus £5 set up charge. The payment was a lump sum by debit card, therefore no credit. I subsequently wrote to the supplier to cancel. This notice of cancellation was made within the 7 day period and before the start date of the policy. Is anyone able to give…
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Who should Trading Standards prosecute?
People love to moan that TS do not doing anything and quite often they are criticised when they do for wasting money on 'minor' things. What are the top 3 areas you would like to see them focus on? (I was gonna do a poll but couldnt be bothered)
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s 75 consumer credit act 1974
I have a credit card and added my daughter as an additional cardholder for our mutual convenience. My daughter used it to buy goods which were faulty. The firm has denied responsibility and I contacted cc company but they say say I cannot claim from them because they say the contract was between the firm and my daughter…
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Next Sofa 'glitch' - please help!
Good evening all! I was alerted via Twitter yesterday evening that there was a Next sofa offer online whereby if you ordered a specific colour/size etc of a pair of sofas, at the checkout it would knock the price down from £1300 to just £98! It worked and I ordered 3 pairs at a combined cost of £301.98. The payments have…
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Double Glazing contract sighned by someone with Mental Health Issues
Hello We have a family friend who is now 70, and has been suffering with various Mental Health issues over the past 15 years, treatment has been mainly succesfull, the person has had 3 relapses. The last being late last year. Double Glazing salesman cold calls, and this person accepts quote, to be paid off at £250 per…
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Worried about my dream kitchen deposit
Hi there, i am in the process of putting down a 50% deposit for a new kitchen, a 50% deposit being £9K. The kitchen will be fitted in 6 weeks time as there is some building work to be done prior to installation. I have been told by the kitchen supplier that if i put £100 deposit on my credit card and pay the rest of the…
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Comet Engineer Broke My Fridge!!! Help!!!
Looking for some advice on what to do!!! Please anyone that can help out, I'd appreciate the comments! Basically, I bought a samsung american fridge freezer from the Comet clearance shop 3 years ago for £500. It was in perfect condition, just out of the box! I took out the extended accidental warranty with it, and about a…
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iphone purchase consumer rights?
I just purchased an app on iphone (as a gift) but the person already has the app and I emailed itunes for a refund within 3 minutes of purchasing it. They said they dont refund gifted apps but I can give it to someone else. What are my consumer rights? Do I not have any because itunes is U.S. based? Or because an app is a…
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Keeping Rejected Goods
Hello In September I purchased a laptop via mail order. The thing did not work and I eventually rejected the laptop under the SOGA and then took the trader to the Small Claims Court where judgement was awarded against them. Having threatened the bailiffs I have today received a cheque for the amount owed! Hoorah!!! I…
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La Senza
Hi All, My sisters have £95 worth of La Senza Vouchers that they were bought for Christmas, in 3 seperate vouchers. They have gone to use them, but the store has said that they La Senza have gone into administration and have been bought out by another company, although 60 stores are trading as a La Senza stores, and have…
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Return of postage for online order
Can somebody help please? If I purchase an item online, decide it's not suitable, then return it back to the store (by visiting the store & in line with their returns policy)...can I claim back the postage for the original online order under the Distance Selling Regulations? If so what clause does it come under please. I…
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HELP PLEASE! Paypal mastercard purchase
Hello before christmas I bought an item for £200+ via a website. I payed with my Paypal mastercard - which it appears now is classified as a 'prepay' card. It is the one where you pay directly from your paypal balance. To pay I had to go through Nochex which is a bit like paypal. The item has never turned up, and the…
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Item arrived marked - can we try washing it?
hello - we ordered some bedding online which arrived today. However, there is a mark on the duvet cover. If it washes out, we're not too bothered - but if we try washing it and it doesn't come out, does that change our right to return it? Would we be deemed to have 'accepted' them? Thanks!
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Technical error?
Hi there, Looking for a little feedback I recently ordered an item from a leading company. It was listed as £1099. However in their deal of the day said company listed two discounts on the site one said £500 off and one saying £400 off and that any discount would be applied at the checkout. Now I decided to take it through…
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Problem with Kurt Geiger online
One the 16th December I purchased some shoes from Kurt Geiger online (5 pairs). Costs were - £25.05 £21.60 £25.05 * £21.60 * £33.70 * Paying £72 on my credit card and using a gift card for £59. After I'd used it, gift card was disposed of. One the same day I ordered another pay of shoes on a seperate order on my credit…
