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HELP PLEASE! Paypal mastercard purchase
hamsterproductions
Posts: 3 Newbie
Hello
before christmas I bought an item for £200+ via a website. I payed with my Paypal mastercard - which it appears now is classified as a 'prepay' card. It is the one where you pay directly from your paypal balance.
To pay I had to go through Nochex which is a bit like paypal.
The item has never turned up, and the vendor is claiming that Nochex witheld the payment to them. Nochex is giving me the run around- failing to answer any emails - and only has an answer machine. Paypal have washed their hands of the transaction but have put me onto the address for mastercard pre-pay. I suspect having read through this site they are simply going to say that I paid a third party and they have no responsibility.
I have safely bought on the inmternet for years this is my first ever problem and it is a painfully large one - I can't afford this loss. I only got the paypal card before christmas and I was so pleased to be able to use it.
If anyone has any ideas on what I might say to mastercard - if anyone has had experience with nochex -or if anyone has any other method of my receiving a refund I would appreciate your help. With the vendor claiming that the payment was stopped by nochex I don't know what is to be done.
The website was seemingly UK based, and they have given me speedy replies.
THANKYOU IN ADVANCE
before christmas I bought an item for £200+ via a website. I payed with my Paypal mastercard - which it appears now is classified as a 'prepay' card. It is the one where you pay directly from your paypal balance.
To pay I had to go through Nochex which is a bit like paypal.
The item has never turned up, and the vendor is claiming that Nochex witheld the payment to them. Nochex is giving me the run around- failing to answer any emails - and only has an answer machine. Paypal have washed their hands of the transaction but have put me onto the address for mastercard pre-pay. I suspect having read through this site they are simply going to say that I paid a third party and they have no responsibility.
I have safely bought on the inmternet for years this is my first ever problem and it is a painfully large one - I can't afford this loss. I only got the paypal card before christmas and I was so pleased to be able to use it.
If anyone has any ideas on what I might say to mastercard - if anyone has had experience with nochex -or if anyone has any other method of my receiving a refund I would appreciate your help. With the vendor claiming that the payment was stopped by nochex I don't know what is to be done.
The website was seemingly UK based, and they have given me speedy replies.
THANKYOU IN ADVANCE
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