next - error in advertising on internet

mickey30

Help,

Can anybody tell me what my rights are. A couple of days ago I ordered 2 sofa's from next. My friend had told me that if u ordered two sofa's it was coming up with a multi save of £1100.00 instead of £100.00 meaning that the sofa's only came to £49.00 each. Obviously I ordered them. I had a receipt to say that I had ordered them and that the sofa's were £49.00 each, which I printed out.

I have received an email from next today saying that due to human error that the prices where wrong, and that this had been posted on numerous 'hot deal' websites, and that they where not honouring it, and that they had spoken to trading standards.

Do I have any rights? I thought if they advertised a product at a certain price then they had to honour it??

mummyplus3

No they don't it was a price error its in the terms & conditions that you accept that they dont have to honour it.

tamsle

Sorry, you have no rights. This often happens and it's up to the store as to whether or not they want to honour the glitch.

If something sounds too good to be true it usually is

quintwins

no they don't have to honor this, it wa sposted on hukd, i bought my sofas in a glitch like this with tesco i was lucky i got mine but lots didnt

haynick

How is this a grabbit?

Cj87

If it's any help... here is the hotukdeals post for it - http://www.hotukdeals.com/deals/2-x-small-sofas-from-next-was-1300-discount-1100-98-1115820

bright_side

Oh if I had a pound for every 'I didn't get my blatant price error item I ordered, what can I do about it?' post Would be fantastic if we got them all!! When ordering these things I tend to assume I won't actually get them, then if I do it's a bonus.........yes it's annoying that they often take the money and we have to wait for refunds......but it's the chance you take and I always factor this in before ordering. As tamsle said "If something sounds too good to be true it usually is". We win some, we lose some. Better luck next time

tinkerbellanoodle

if Next had debited your bank account then they would be deemed to have a contract with you and would be obliged to honour it. If they haven't debited your account then they can legally withdraw the sale.

somethingcorporate

tinkerbellanoodle wrote: »

if Next had debited your bank account then they would be deemed to have a contract with you and would be obliged to honour it. If they haven't debited your account then they can legally withdraw the sale.

Wrong, the T&Cs state they accept they have a contract on dispatch, not on the taking of funds, which is perfectly legitimate under DSRs.

Up until they send the item they can cancel and refund.

halibut2209

tinkerbellanoodle wrote: »

if Next had debited your bank account then they would be deemed to have a contract with you and would be obliged to honour it. If they haven't debited your account then they can legally withdraw the sale.

This is incorrect. The contract is formed when the goods are dispatched. Next can refuse and refund at any point up til then.

Note this is not necessarily always true, but the company's T&Cs will tell you when the contract is formed. With Next, it is on despatch

cally6008

Next blunder sees website offer sofas for sale at a bargain £98 instead of £1,198... but firm refuses to honour deal

Read more: http://www.dailymail.co.uk/news/article-2088351/Next-mistakenly-offers-sofas-sale-98-instead-1-198-website-glitch.html#ixzz1jpVugPSN