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Thomas Cook Holiday Refund
Hi all ! I'm hoping somebody may be able to help me shed some light on what I've just been told by a 3rd party travel agent regarding a holiday I have booked with Thomas Cook ... Back in November, I booked a 10 night trip to Egypt for this May as a surprise for my girlfriend. Unfortunately, it came up in conversation last…
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Michael Kors coat.
I bought a Michael Kors coat for £250, eight weeks ago & the fabric is pilling & looks badly worn, what are my consumer rights when I take it back to the shop with the receipt.
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Do retailers suffer in the returns process?
I brought a garden fork with a 5 or 10 years guarantee two days ago and one of the prongs has snapped off already whilst turning over some heavy clay. I'd like to return it because I wasn't satisfied which the strength of the product. I just wondered if I managed to get a refund is this harmful for a small retailer or do…
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Domestic and general/ indesit problems.
I am really hoping that somone could offer some help of how to deal with this situation. I will try and expplain best I can but am not quite sure of exatct dates. We purchased a washer dryer from curry's in I think it was 2004. In the first year it broke down and we got it repaired by calling the number on the front of the…
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Groupon Refund Help Required
Hi I've had a look through many posts about this and cant find much advise or even a phone number for groupon I have 3 unused groupons, 1, restaurant that was full each time i tried to book on phone, now expired 2, Gutter clean & maintenance that expired in dec, but could only offer me appointment after the expiry,…
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Cargo in store returns on sale items?
Can anyone help... I bought 2 frames earlier in cargo, they both looked the same however one is slightly thicker than the other - and as they are both going to be but up on the wall on top of eachother I think it will look a bit funny! One must have been on the wrong shelf and I didnt bother checking as they both came up…
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Unhappy with new table - advice on my rights?
HI We purchased a table and chairs from Argos in December. I have noticed that the veneer has come unstuck on one of the legs, and can easily be caught and ripped. I am really annoyed with the quality of this, and expected it to last longer than 2 months. However, we have scratched the top of the table by accident. That i…
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Will Tesco Refund on an unopened i-pod?
Hello Does anyone know whether Tesco will allow a refund on an I-Pod that my husband purchased for me for Christmas? (I already have one....). He bought it from Tesco Direct early in November, and paid by Credit Card so has proof of purchase on our statement. It is unopened. Any ideas? My son says that no refunds are…
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Buying a new carpet. Should I used my credit or debit card to pay for it ?
We are looking to buy and get fitted a carpet from a local furnishing shop (It is not one of the big retailers like furniture village and has been around here for many years). We will probably be spending around £3k for the carpet and to get it fitted. However, I'm not sure whether to use my credit card or debit card to…
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Ziinga - What are my rights?
I joined Ziinga yesterday (an auction site) I was given 7 days free membership and some free bids. Of course I won my first bid and went to pay. Paid for the item and then realised that if I had read the T&C (who does?) the term of membership was for 3 months and I would be charged £50+ at the end of the week. I contacted…
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olympics tickets refund?
Hello, I have been looking into putting my tickets back onto resale of the olympics as we now have a wedding to go to on the day we have tickets for but nowhere on the site explains that if my tickets sell that I will get a refund? Or have we basically lost our money and they make double once they have sold them on? The…
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Nintendo 3DS problem - from Currys- Advice needed
My daughter received a brand new 3DSon Xmas Day, bought from Currys the week before Xmas. The joystick on it is not operating correctly on certain games, i.e MarioKart 3DS. Obviously I have the full guarantee and receipt, so if I take it back, am I within my rights to ask for a replacement from them? Thanks in advance
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McDonalds' no receipt
I went to a McDonalds' restaurant a few weeks back and paid by a debit card. They didn't give me a receipt even though I paid with a debit card. I assumed they would give me a receipt because so far all the shops (not stalls) I've visited gave me a receipt. I found McDonalds the only exception. As far as I'm aware of they…
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Damaged glasses want free repair
Hi i have a pair of expensive glasses purchased from Boots in April last year. They need to be repaired, due to the frame breaking and the falling out. My question is: as they are less then 12 months old can i get the repair free of a replacement of the frames. I dont wear them all time they are like new.. Thanks Tony..
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Question about DSR's
Sorry if I'm being a numpty :o I've placed an online order, received the items - used 1 but want to return the other under DSR's (don't need it anymore). I haven't opened the sealed packaging and it was a stock item. If returning under DSR's, do I have to return the entire order (both items) or can I just return the item I…
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Tesco Dell Broken Laptop - Can it be returned?!
Hi there! Wondering if any of you can help, over Christmas some heavy handed person dropped my laptop, it has a few marks but nothing major I don't think. It has crashed a few times since then. The thing is it's under 12 months old & I know it's under warranty with Tesco until March/April Does anyone know if I can return…
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refund concern / worry
Hi all I hope someone can give some advice on here. We are unhappy with some furniture that we purchased from a high street store. they agreed to send replacements, but these were worse and refused delivery(the delivery guys agreed and indicated faults on delivery note). The store manager has verbally agreed a refund, as…
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Comet - Failed Click and Collect Reservation
Hi, I had an ink cartridge reserved at Comet. The reservation states that they'll hold the item until closing time yesterday. When we got to the store yesterday I provided the reservation number but they told us they could not find the item. (So it must have been sold even though I had it reserved). Just wondering what…
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Play Trade Item Not Arrived.What now?
Have looked through plays t&c and it looks like they accept no responsibility for items lost through play trade.Ive emailed the seller twice and have had no response.Does anyone know how i go from here?Many thanks.
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Two year "EU" Warranty on goods ??
My daughter bought a microwave from a major supermarket - it was their own Brand, but not a "Value" item. It has stopped working just after a year. The retailer says that the warranty is only for 12 months, but there is something about a 2 year EU guarantee and possibly 4 year under UK consumer law. Can someone please…
