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USC - refund of shipping
I ordered on item of clothing online from USC; unfortunately their sizing information was not particularly accurate and I returned said item within 7 days. I duly received a partial refund.....my initial shipping charge was NOT refunded. I thought Distance Selling Regulations stipulated that I am entitled to have the…
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money back from living social, help please!
I bought a voucher for a nest of tables, they never arrived and I got in touch with the company supplying them and he said that they were damaged so he wouldn't be sending them. He now won't answer his phone, so I have gone back to Living Social and asked them to sort it out, they assured me I would get my money back, yet…
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Poor car servicing
Hi, Hopefully this is in the right section... Im after some advice, its regarding a service that in the car servicing booklet says has been done but clearly hasnt... I bought a car last October (BMW 316ti, 2002 plate, 61,000 miles) which was given a service and MOT from the same place when i bought it. Service booklet…
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Shoal Enforcement?! Cowboys or a real concern?
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Catalogue nightmare
Hi everyone, I decided to place an order for £100+ with Littlewoods in September 2011. I have been a customer/catalogue holder of theirs for several years without any major issues. I had recently moved house but hadn't yet updated my address with Littlewoods so decided I would have the order shipped to my mums house (which…
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warmfront heating grant
Can anyone advise or help me please (I am at my wits end) In april 2011 my mother in law (83yo.)Had a full new central heating system installed by the govt. funded warmfront grant scheme. It now has developed a problem and keeps going off. My problem is no matter who I phone or email, I get either dead ends or put on hold…
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Ikea refusing to uphold guarantee...
I have 2 Ikea Pax wardrobes, with Nexus sliding doors. I purchased these in September 2005. I believe them to have a 10 year guarantee, so last week when we came to move the wardrobes to have new carpet fitted, and they collapsed in to a heap, and wood broke off everywhere, I contacted Ikea. Woman on the phone took all the…
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'Ideal' Post & Packing Refund?
Hi I returned one 'Energitech 1500W Radiator' on the 9th January 2012, due to it being damaged on delivery. On receiving the order on the 4th January 2012, I contacted 'Ideal' the same day. I have noticed I have received a refund of £100.02 minus the 'post & packing costs' of £19.99? On 'Ideal Shopping' website it says…
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Missing Items - Rights?
Hi, Could someone please provide advice and tell me what my rights are in this situation: I have ordered two pairs of glasses from http://www.selectspecs.com which have been despatched to the wrong address. This would have been an issue with their system as the despatch address does not match that on my order confirmation…
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Car phone warehouse refund refusal
Hi looking for advice please, I bought a phone for £199 in store around dec 28th it has stopped working despite little use and no wear and tear. I took it back today and asked for refund but the shop manager said because it was bought over 14 days ago he could only offer a replacement. Do I have the right to demand a…
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Tesco Mobile Mis Sold SIM Contract
A friend was between addresses but needed to buy a mobile phone. She went to a tesco mobile store. Part of the process was to register a SIM to an address. Not being of fixed address she called me at work and asked to register the SIM to my address. A little wary i spoke to the salesman over the phone. He assured me my…
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iPhone from Orange
I hope someone can advise. I have been with Orange for too many years to remember - since I got my first mobile phone anyway. Two years ago, I entered a contract with Orange for an iPhone 3GS - this was a two year contract, and I had no problems until August last year. In August, my iPhone started rebooting itself, either…
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Cancelling David Lloyd membership
My son was living in Bristol and signed up in November 2011 for a year’s membership at the local David Lloyd gym. He was told that he could have the first three months free membership as part of a deal they were offering. It seemed too good to be true, and inevitably was. Unfortunately, and with little notice, his work…
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Returning an Item of Clothing
I purchased a knitted dress from a well known high street women's fashion store on 22nd October 2011 for £55. Since the purchase I have worn the dress twice and unfortunately, due to the way this dress has been stitched, several stitches have snagged and pulled out beyond repair. I don't dare wear it again because I'm…
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Reduced price and discount voucher
Hi There, Can someone tell me if this is correct or not... I wanted to purchase an item which was displaying a price of £18.99 which was a £1 cheaper than its RRP. When I presented my voucher for £5.00 off, i was told by the cashier I could only have the £5.00 off of the RRP and not the displayed price of £18.99 Are they…
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Faulty item damaged my floor can i claim??
i bought a sparkling indoor candle for my daughters birthday as we bought the cake out part of it flew off and continued sparkling on the floor leaving 4 burn marks. I looked up the company on the packaging (swan balloons) and it has gone into liquidation, but during my search it came up with another company desktop…
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ugg boots
Hi. would like some advice if anyone can help please i tried to purchase some ugg boots in october2011, payment was made straight away and delivery was expected 6-10 days. I waited two weeks then contacted them via email as no phone number. I was told they would be sent asap. i waited another 2 weeks contacted again, had…
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where do i stand?
I have taken my TV to computr exchange and traded it in for a better model they had for sale for wich i paid the difference in money. They showed me it working through an X BOX playing a DVD and all seemed well, however when i got it home and connected through sky the screen was shot and just displayed coloured lines. I…
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PS3 sold on eBay- buyer wants refund. Advice please.
Hi, Completely new to this forum so hopefully this is in the correct area, but apologies if not. I sold a PS3 that was working but on the blink on eBay last week for £85. I stated this clearly in the listing and also that no returns accepted due to the condition. I thought it would also be reflected in the price. The buyer…
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Retail laws and consumer rights
Hi, I would like to know if there is a law or legislation against employees 'hiding' reduced or sale items so that they can purchase them for themselves/ I worked at a well known supermarket for 5 years and was always told that this was not allowed and could be deemed as fraud if you yourself had reduced the item and then…
