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warmfront heating grant

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Can anyone advise or help me please (I am at my wits end)
In april 2011 my mother in law (83yo.)Had a full new central heating system installed by the govt. funded warmfront grant scheme.
It now has developed a problem and keeps going off.
My problem is no matter who I phone or email, I get either dead ends or put on hold forever,No one wants to speak about any warrany work even tho the system was supposed to be guaranteed for 2 years.The company who fitted it was called tempo energy (newcastle area) But I believe the main offices to be from Hull. Also Carillion / eaga plc appear to be the main players in this game.
I have spent approx 10 hours of phoning and get no one to either accept resposibilty or get told to ring another number.
The installation is in south tyneside area and I have a bad feeling about the whole thing now.
Does anyone out there have any knowledge of these companys, this scheme and if it has been a complete scam by these companies.
The boiler is an (Ideal make system )has any forumites had the same problem and or got a solution to my problem.i.e. contact numbers company addresses etc.

Thanks
A very frustrated Tom :mad:

Comments

  • neilmcl
    neilmcl Posts: 19,460 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    If the boiler indeed has a two year warranty then contact the manufacturer, else contact the installation company.
  • Forwandert
    Forwandert Posts: 1,211 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Tempo will just be the sub contractor for the installation, you need to contact Eaga 0800 4081437 (there's probably a sticker with this info somewhere on the boiler) I wouldn't call it scam exactly just a nightmare for getting repairs, end of the day it was a boiler system paid for via a grant so no costs incurred from the 'scam' apart from normal repair and maintenance costs for a boiler if you can't get it resolved.
  • Bongedone
    Bongedone Posts: 2,457 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Warmfront are famous for skipping the Powerflush stage when putting a new boiler in. This causes all the crap to damage the boiler.

    Also Ideal boilers are not a good make anymore.

    If you get no luck try your local council Energy Officer as they will have a relationship with Warmfront and can apply pressure,
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