Paid for, not received issue!

MAMBX

Hi,

I have a bit of an issue, I ordered a laptop from this website: w.w.w.digital-fusion.co.uk (can't insert links) around November. I received it the next day (which was great), however after a few weeks it turned out the laptop was faulty and I sent it back to them.

I was in contact with the Manager of the company who sorted everything out (which was also good!) and I opted to get it exchanged for another one, so in the end I chose to get a MacBook Pro which was the same price as the laptop I ordered originally (HP Beats Laptop).

However, it's been nearly a month and a half and nothing has turned up after confirming with him, and he is not even replying to any of my emails or calls. Not sure what to do, I emailed him today saying if he doesn't resolve this matter by next week I will report him to trading standards and so forth. Called him twice today, no answer, not even voicemail.

So what should I do next? I've already sent him a furious email (i've been patient for a while!) He has my money and I have no goods, it's extremely frustrating and I need a laptop, and can't even go out and buy one as he has the money I used for one! :mad:

Any help would be appreciated.

Thanks,

Affan

Darksun

How did you pay for the goods?

unholyangel

If you paid by credit card (i'm assuming the total value of the goods are over £100 given the goods you've stated) you can contact your card issuer and start a section 75 claim with them.

If you paid by debit card, you can contact your bank and request a chargeback.

Section 75 is better as it is rights given by law. Chargeback is part of mastercard/visas own policy and not by law.

sunflower_2

i have contacted their sales department, see if they reply....

if not, maybe they are in trouble???