faulty laptop....refund??

vikkih110

i need some advice.....i purchase a £500 samsung laptop in october last year. went to turn it on tonight and it would not boot up. called the samsung helpline and had to do a system restore which meant i lost all my files.
question is....if this has happened after just 3 months, of hardly any use i may add, i am not happy at all.
do i have a right to return it to the shop for a refund?

bris

No, you may have installed something on it that led to needing the system restore. This points to software related so not faulty.
Takes hardware failure before you would be entitled to a refund, even then the retailer can choose to repair or replace before considering a refund.

vicmorrow

vikkih110 wrote: »

i need some advice.....i purchase a £500 samsung laptop in october last year. went to turn it on tonight and it would not boot up. called the samsung helpline and had to do a system restore which meant i lost all my files.
question is....if this has happened after just 3 months, of hardly any use i may add, i am not happy at all.
do i have a right to return it to the shop for a refund?

...you did have lot's of back up files didn't you?...some...maybe the important ones at least?

CoolHotCold

If it's a hardware fault no, if it's a software fault that was fixed by restoring it back to the factory settings no.

mountainofdebt

vicmorrow wrote: »

...you did have lot's of back up files didn't you?...some...maybe the important ones at least?

You would hope so though the number of people who don't is frightening.

mattyprice4004

If you didn't make a back up it's not Samsung's fault. It's even recommended in many laptop's instruction manuals, a 16GB pen drive is pennies compared to the cost of the laptop and would mean you had a safe copy of all your data.

Might be worth investing for next time, I make regular backups this way.

And you'll need to send it for repair, no rights to a refund.

Esqui

Did the computer work after the system restore? If so, it's not a hardware fault

Jakg

And after 3 months you have no legal *right* to a refund (although some stores might give it to you)

vikkih110

Esqui wrote: »

Did the computer work after the system restore? If so, it's not a hardware fault

it worked last night but when i tried it this morning it wouldnt turn on again.

neilmcl

Then you need to approach your retailer and don't let them fob you off to the manufacturer again. You are unlikely to get a refund given it's age but you could get a repair or possibly a replacement machine.

Esqui

Samsung generally don't let other people repair their laptops, so you'll be quicker phoning them again. Just tell the agent that you have done a system recovery and it hasn't fixed anything, and they should get it repaired for you.