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faulty laptop....refund??
Comments
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I'm not suggesting that the retailer would repair themselves but they are under the duty to resolve the matter.Samsung generally don't let other people repair their laptops, so you'll be quicker phoning them again. Just tell the agent that you have done a system recovery and it hasn't fixed anything, and they should get it repaired for you.0 -
Retailer could phone Samsung on OP's behalf to arrange the repair, but it would be a damn sight quicker to do it direct!Squirrel!If I tell you who I work for, I'm not allowed to help you. If I don't say, then I can help you with questions and fixing products. Regardless, there's still no secret EU law.
Now 20% cooler0 -
i have taken it back to the shop and they have sent it off for repair...!
i have really lost confidence with it......it has hardly been used......and for it to do that.....well.....
not happy :-(0
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