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Rights When Buying A Second Hand Car?
Morning All :) I wonder if you fantastic people could offer me some advice, my father in law bought a second hand car only for a few hundred pounds from a local small second hand car garage last week, he took it from Manchester to Cambridge on Sunday on the way back it suffered a catastrophic engine failure that resulted…
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QUICK QUESTION - Bank Call Centres and Confidentiality
Hello Everyone, I'm very new to MSE.com so I'm not sure if I'm putting this in the right place but I'm hoping someone can help me? My question related to Confidentiality and Data Protection legislation in regards to Bank's Call Centres. I'm with HSBC and when the call centre dealing with Credit Card accounts contacted me,…
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Enterprise Car Rental - Non Return of Deposit
Interested to know if any one has experience or knowledge of consumer rights surrounding car hire. I hired a car from Enterprise over the festive period, about 3 hours after picking up the car I got a flat tire. As hire cars don't appear to come with spares any more (guess people nick them?)I used the supplied tire sealant…
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Charge back for service partly not provided..help
Hi, I was eligible for a warmfront grant to put a new boiler in the house. However there was not enough money in the grant to cover the works so they asked me for a £500 contribution. The total cost of works was approx £2000. My son paid the £500 on his credit card to warmfront. Warmfront then sent their own approved…
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Item returned but no refund provided
A few months ago I ordered 2 items from a website (BKCG). They took over a month to arrive, and after looking at them decided to return. The site has a 16 day returns policy, which I was within, however I've had neither refund nor any contact from the store. I have proof of delivery from the post office so no compensation…
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Comet tv
I may be pushing the boundaries here but hey - it's worth a try. I purchased a TV from Comet in 2007 - had no real problems with it except that it has now started to show marks on the screen as if a protective layer/film has been smeared off. The TV has never had any cleaning fluid on it, just a clean microfibre cloth. I…
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My rights when a company goes into Liquidation - please help!
Hello Please can someone give me some information In June 2010, my mom had some double glazing installed into her home by a company called "Hallmark" However, now that there have been a few problems, she has tried to contact them for help and advise but the company has gone into liquidation. Her first thoughts was to call…
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Can I request a repair instead of a refund?
Hi, In October I bought a surf tablet at a reduced price (due to it being discontinued stock) at a electrical high street store as an xmas present for my wife. On xmas day it worked for approx 3 hours then wouldn't switch on. I rang the manufacturers helpline and they suggested taking it back to the store as it was over 28…
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Panasonic oven serious fault within 1yr warranty - Must I accept a repair?
Hi, Can someone help? I'm not sure which Act of law covers my issue, the Consumer Protection Act or Sale of Goods Act? and where I stand regarding my complaint. I bought a Panasonic combination oven last February from a large retailer, it came with a 12month manufacturers warranty. Tonight the inner glass door of this oven…
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Peacocks Gift Card
IGNORE POST INFORMATION FOUND ON ANOTHER POST - I WOULD DELETE BUT CANNOT Hi Similar to the La Senza post aleady posted in that I have a £10 gift card for Peacocks - the difference being the shops are still open and trading and have a mixture of discounted and full price stock BUT staff refusing to take gift cards! WHY?…
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council tax
today me n partner recived a summons to court for feb because we havent paid are council tax bill to start, we moved to new home in sept 11, paid last tax bill off, new bill came for new house, we set up direct debit with council. then today got letter saying nothing paid, hunted through bank and they havent taken a penny,…
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Not fit for purpose
Hi I bought a fridge freezer from Comet and had problems in the 1st year and onwards to a point where it spoilt food. The problems have been ongoing. After some research I found other people were experiencing the same problem due to a design error and I concluded the fridge freezer was not fit for purpose. Now 3 years have…
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The ‘Administration fee rip-off’ and how to get out of it!
Hey MSE users, Just done this one on National Express East Anglia, however it also works with other companies in the same situation. Popped into Bishops Stortford station tonight, with the view of gaining a refund on an unused ticket of a colleague (Gates Ford had a spare courtesy car this morning after telling me they…
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Faulty Goods
Hi What are my consumer rights on a TV I purchased a TV in Jan 11 from Argos and had to have a replacement in April 11, Once again it has broken down and have been offered a replacement or Exchange However the exchange has to be of the same value. But there are non available at the same price so have been asked to pay the…
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Keeping goods I didn't order specifically
Hi All. I ordered an item worth about £200 from a European company, and was instead sent an item worth considerably more. I’ve emailed the company and informed them (twice in fact). I’ve also noticed that the stock/barcode sticker on the box they just sent me states that it is the item worth £200 and not the more expensive…
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whitestrips4u.co.uk visa debit chargeback?
I ordered for a teeth whitening product on the 14th, emailed asking when they'll be dispatching the product on the 17th, and emailed asking to cancel the order on the 18th after I found out in UK this item's been banned because it exceeds UK's legislation on 0.1% hydrogen peroxide (bleaching ingredient) limit. Yesterday…
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Re-claiming course fees
My husband signed up for a Train 4 Trade course 4 years ago, and although has finally finished paying for the course (in excess of £6k through an agreement from Barclays), he has not been able to start the course due to a number of reasons. When he initially signed up for the course, the sales rep advised us that a new…
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La Senza Carlisle branch refusing to accept gift vouchers
Customers who bought gift vouchers from La Senza in Carlisle are being told they can’t spend them in the city store. http://www.newsandstar.co.uk/news/la-senza-carlisle-branch-refusing-to-accept-gift-vouchers-1.916320?referrerPath=home
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Charity shop Electrical goods
Do charity shop electrical goods have to be PAT tested? If they do, Is it a requirement to place a sticker to that effect on the goods. I was surprised when my wife brought home a TV from a charity shop and nothing on it to indicate tested as safe. I have at other charity shops. In any case the TV was dead but the charity…
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peacocks refund card
I went into peacocks today, who were still open and trading. I tried to pay for my items using a refund card with credt on but they said they had gone into administration this morning and could not accept the card. They also said any items purchased would not be refunded or exchanged, however the items in the shop were at…
