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Refund refused by Marks and Spencer
I bought some pyjamas for my 11 year old daughter a couple of weeks ago and after one nights wear she spotted a very neat triangle cut out of the bottoms (at the back - which is probably why we didn't notice to start with). After a bit of thought we decided that even a 4 year old with very sharp scissors couldn't have cut…
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undercharged
I bought a car 2 months ago and was undercharged by £750, this was an mistake made by the car company, l was happy to pay the full amount. I was called last night and asked to pay the difference. I have 2 signed copies of receipts saying l have paid in full and have the V5 certificate. This was their mistake. I know where…
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Dental Advice Required
Hi, Firstly I appreciate your time reading this - I would like some help to see how best to approach the situation regarding some events. Background 1. My original dentist replaced a filling on upper right molar, but soon afterwards the nerves started to necrotise. They performed a root filling but it failed. Leaving me…
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Misold Engagement ring
I bought an engagement ring for my now fiance from an antique shop, I paid cash and the white tag on the ring and on the receipt stated that the ring was 18ct gold and diamond. We were looking at wedding rings in a High Street jewellers and they checked the hallmark on the engagement ring and it turns out it is 9ct gold…
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Car hire Dispute bill
Hi, can anyone help!?...I need a legal letter reply template I hired a car from arnold clark at christmas time there and upon handing it back was told they would be closed on the sunday i had paid until but to come back saturday with the car. I came back saturday at 4pm and they were closed, barriers down etc so i called…
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Please help
Apologies if this is not applicable to this site... Basically I bought a wedding dress for £1000, on my wedding day the dress boning broke after 2 hours resulting in me revealing much more than I had planned and resulted. In me having to change out of my dress. Does anyone know my rights as I am being pushed from one to…
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Am i entitled to a refund or credit note?
Hi, new to the forum and this is my first post so go easy :) This is a bit of a long one. Basically, 4 months ago i purchased a handbag and matching purse from a well known designer store. I figured if i spent more than i normally would the quality of the item would be superior and last twice as long, so i splashed out. Of…
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Returned an item, didnt recieve, what can I do?
Hi Guys I'm unsure as to my rights or what to do here, but heres the summary: 1. Purchased a new graphics card 2. Card arrived but it wasnt what I ordered, it was in fact better 3. I decided the best thing to do was be honest 4. Contacted the supplier and they gave me details to return the item by Freepost 5. I sent the…
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Paypal gift purchase advice
..OK shoot me down for doing it this way but its a lesson learnt. I made a purchse on another forum for a car part that when arrived is not the correct part. I have tried to maintain contact with the seller but have had no response. I paid using the Paypal gift facility as I wanted to pay the fees on it. I understand that…
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What are my rights with poor roofing work? How to get inspector/legal advice?
Hi there, I'm in dispute with an aggressive roofer over some work he did in early December 2011. He replaced a small flat roof and did some leading work to the adjoining conservatory where it joins the house. The job was a bit shoddy and cheap all round but the biggest issue is that of having to seal around a downpipe that…
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Forced to pay £150 for replacement certificates due to college negligence
Hello Money Saving Expert's, I'm in need of some legal advice to see whether I have any grounds against my College who failed to inform me about official certificates that needed to be collected. It all started when I landed a new job which was a dream come true but suddenly turned into a nightmare because I was missing…
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Refunds within 6 months
Can anyone give me an idea what to do next? I took Vax cleaner back to Tesco today as parts broken. I wanted a refund. Guess what it's not their company policy. Tesco rang Vax and they will send out parts, but I'm not happy with that, store manager wouldn't budge, so we asked him to ring head office. My brother spoke to…
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Can't cash a cheque unless I am British
Hi, The council sent me a £90 cheque as they overcharged me in the council tax. The cheque is on the cooperative bank and when I went to the local cooperative bank to cash the cheque they told me that I needed a British Passport or British driving licence and as I do not have either I could not cash the cheque. Is this…
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TV gone wrong in less than 16 months HELP!!
I purchased a LG LED tv in oct 10 but now it takes 20 minutes to turn on in the mornings. I spoke to LG and as it hasn't got "extended warrenty" they will not help as it something to do with the power board told me to contact TV repairers and they will give me a quote. I did that and everyone is coming out at £300+, this…
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M&S will not update Customer Database
On placing an order at our local M&S the sales lady asked for our address. She then said "I have five different names listed for that address, which one are you". We told her our name and the order was placed. Now, correctly she did not tell us the names listed against our address on her database, but we suspect its the…
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Phones 4 u help
Hi, I brought a new phone from phones 4 u in June on pay as you go. In October the microphone broke meaning people where finding it hard to hear me, I got it repaired free of charge as it was still in warranty. Then in December my phone got the same problem again. Due to it being the 2nd time in a few months I asked for a…
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British Gas trying to charge me again.
I moved out of my apartment back to my parent's house in November. British Gas took our final readings and said they would organise a final bill and send back any money we were owed. We received a bill, called up and were told it was the final bill and paid it. A couple of weeks later my husband and I received a 60 pound…
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Would you take it back?
I opened a bottle of supermarket own brand toasted sesame oil and it tasted so disgusting I had to throw out the food I put it on. (I use quite a lot of it so know what it is supposed to taste like!). I've had it for a while but it was unopened in a cool place and use by date is September 2012. Either it has gone off or it…
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La Senza Christmas Gift Card...
Hi all. I went to Warrington La Senza to spend my gift card to find that the store has closed. After going on the website today, it now says La Senza has gone into administration. After a couple of rants on facebook, i found that a few shops are still open but are not accepting gift cards!! What do I do with my gift card…
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Help! Need to return a present, but don't know where!
Hi guys, I hope I'm not asking a stupid question here - please be gentle if I am! I received this expensive Chanel perfume as a Christmas gift from my sister in law. I used to like that particular perfume, still got some in a bottle, but some how my body chemistry has changed and I don't now. I don't know where she bought…
