Please help

Daniellew

Apologies if this is not applicable to this site...
Basically I bought a wedding dress for £1000, on my wedding day the dress boning broke after 2 hours resulting in me revealing much more than I had planned and resulted. In me having to change out of my dress.
Does anyone know my rights as I am being pushed from one to the other between shop and supplier...
Any help would be greatly appreciated
Danielle

Hintza

Could be very facetious with this one.

I would certainly go back and talk to them and push for something. They might argue you broke it after the event to secure a refund on a wear once item.

Photos on the day with you a state of disarray might help. Try and stay calm an see how you get on.

visidigi

Your contract is with the shop, not the supplier.

You deal with the shop, the shop deals with the supplier.

How did you pay>

fluffnutter

Ooh, this is going to be a difficult one. They'll just argue you bought the wrong size or you mistreated it in some way.

lateandlive

Like Hintza said; on an expensive item, for an even more expensive event, that you're likely to wear just the once I would think they'll argue the toss and say you damaged it afterwards to get a bit of money back.

It's going ot be VERY hard to prove that isn't the case without some photographic proof, and even WITH the proof it'll be hard to ascertain when that picture was taken.

RadoJo

OP - what do you actually want the shop to do? They have offered to fix it for you, which probably fulfils a large part of their obligation, but maybe if you could be clearer about the kind of remedy that you would feel appropriate then people could give you more specific advice as to whether your request is reasonable.

Daniellew

Hi, thanks all for the responses.
I have been to the shop since I posted and had a good chat with her, thing is she agrees with whole hearted,y but because of the way that the supplier is acting it is her that is going to end up out of pocket.
I have asked for a full refund, she has even said when it is re-boned the dress could sell for 600 so I have said by all means she could do that and reclaim some money, it's made worse as I became good friends with the lady in the run to my wedding but she is a small company and I don't want to jeopardise that but I am the one that was left heartbroken.
She has gone away and is going to tell me in the morning the outcome if I can have a refund.
It's a nightmare

visidigi

did you complete the ceremony etc all in the dress?

I don't mean to be harsh, but if you don't want to hit her business for it then you wouldn't be asking for a full refund - and if your ceremony photos etc have the dress in them then this would backup the fact you have had some use out of it.

Given its a 1 day outfit...some might say you've had 50% or more use based on the fact it lasted as long as it did (if you got through the ceremony) which would entitle you to a 50% refund or possibly even less.

I am surprised a new bride would want to get a refund on a dress knowing that she has no further need for it and will lose the sentimental part of it...strikes me as well, odd.

If it was me and there was no sentiment in keeping it I would have the lady repair it and then sell it on, then whatever she gets for it she gives you back as a partial refund.

arcon5

Daniellew wrote: »

Hi, thanks all for the responses.
I have been to the shop since I posted and had a good chat with her, thing is she agrees with whole hearted,y but because of the way that the supplier is acting it is her that is going to end up out of pocket.
I have asked for a full refund, she has even said when it is re-boned the dress could sell for 600 so I have said by all means she could do that and reclaim some money, it's made worse as I became good friends with the lady in the run to my wedding but she is a small company and I don't want to jeopardise that but I am the one that was left heartbroken.
She has gone away and is going to tell me in the morning the outcome if I can have a refund.
It's a nightmare

Sorry, but I really think your expecting far too much here

unholyangel

I agree, a repair in order for you to sell the dress on is more than adequate.

As for what happened on the day, well think of it as a story you can tell at a party or to your grandchildren. No reason it has to have negative feelings associated with it.

lateandlive

"she is a small company and I don't want to jeopardise that but I am the one that was left heartbroken"

..and the way to mend your heart is a FULL refund for the dress? To be honest, you've acknowledged it's not the fault of the woman in the shop. She didn't purposefully sell you a dress that was going to break, and she is seemingly co-operative with the idea of giving you a refund.

To be honest, you'd probably do better if you got it fixed and sold it on yourself anyway, that way the shop keeper isn't out of pocket (assuming the manufacturer doesn't cough up) and you make some money back.

It's a one day dress and you had use out of it for that day before it broke. Therefore your refund should be proportionate to that. Assuming it lasted the ceremony then the most I'd be giving you is £600 and that's being generous!