Please help

halibut2209

arcon5 wrote: »

Which means she's entitled to a remedy - which isn't necessarily a refund and the retailer can choose the most cost-effective option, likely being a repair.

I agree. latenlive was implying that the OP wasn't entitled to anything

visidigi

Daniellew wrote: »

Given its a 1 day outfit...some might say you've had 50% or more use based on the fact it lasted as long as it did (if you got through the ceremony) which would entitle you to a 50%

I am surprised a new bride would want to get a refund on a dress knowing that she has no further need for it and will lose the sentimental part of it...strikes me as well, odd.

I came on here for advice, with all due respect when I purchased my wedding dress I didn't look for a dress that would last 2 hours, as appreciative as I am that it lasted the ceremony, should I be grateful after paying £1000? I received the dress a day before not a months and regardless it was a wedding dress for my wedding day.
Thank you to the people that have replied with understanding, I am not 'odd' I was simply wondering what my rights were, not looking for people to be funny with me.

Daniellew wrote: »

Not whining simply wondering why I am deemed as 'odd' when a £1000 dress broke on the most important day I will ever have and i am gutted about it? wasnt a Friday night out, it was my wedding day.
But hey as I said thanks for the advice.

I didn't say you were odd - please do not make this personal when it isn't.

I said asking for a full refund on an item which most brides want to keep for the rest of their lives as odd - the decision to ask for a full refund on such an item which you keep saying is important to you, well that decision is an odd one to me.

I am not judging, I am just saying.

I have given you advice, which many have agreed with, but strangely (or not) its being ignored by you, instead to make a 'daily mail moment' out of something which is a non event.

Like has been said, a repair is a fair resolution to the problem and one which, given you don't want to put the small business out of business would also be fair to them.

I think you were accusing me of not being understanding, unfortunately, much like you won't like it I think it is you who misundererstood the comment and the constructive resolution proposed to your situation.

visidigi

lovecake wrote: »

A non event? Sheesh!Are you kidding me? I would be absolutely devastated, heartbroken and inconsolable if this happened to me on my wedding day!

What is it with misunderstanding whats written? The non event to which I referred to is the moment where the OP concluded I was calling her odd. It was NOT about the event of the dress itself failing.

lovecake wrote: »

I would want a full refund, because this is not a dress that you wear on 1 day, it is something that you remember for the rest of your life and that memory has been ruined - what if you wanted to wear it again for an Anniversary or Cherish the dress photo-shoot? What if you wanted to hand in down to your daughter? What if you wanted to have it altered or dyed so you could wear it for other occasions?

Exactly my point - what if you wanted to wear it for those events and you had returned it for a refund never to be seen again...I broke - it can be repaired, then it can be cherished.

I would bet my bottom dollar the OP won't use the refund to buy the same dress again from another vendor to cherish...

lovecake wrote: »

I would not be happy with a repair as the same thing might happen if you wore it again.

What if it hadn't happened on the day but then it did the next time you wore it? This is the point, what if? If we spent our whole life worrying about what if we really would never do anything would we now.

lovecake wrote: »

I would ask a full refund, no question about it. It is a shame that the lady who owns the business might incur a loss on the dress, but frankly that is not the OPs problem - the retailer needs to take that up with the supplier. This dress was not fit for purpose or of satisfactory quality so I don't think a repair is enough.

Danielle, come back over the the wedding board - you'll get more support there!

The problem is, she is getting support, shes reacting to things that weren't said (as are you)

So lets just calm down a bit eh?

Sheesh!

Hintza

lovecake wrote: »

Danielle, come back over the the wedding board - you'll get more support there!

That is fine if she wants a shoulder to cry on but will not help with her consumer rights.

What is she going to do when they refuse a full refund which they will? She has to be realistic in her expectations.

fluffnutter

Daniellew wrote: »

... on the most important day I will ever have...

Aah, brides and their expectations... Don't you feel depressed to think it's all downhill from now?

sarahg1969

I'd ask for a repair, then you can sell it on, or do whatever you want to do with it. Yes, it was upsetting on your wedding day, but it the marriage that's important thing, not the wedding.

You'll look back and laugh about it one day.

fluffnutter

That's the problem with having very high expectations about your wedding day. If the slightest thing goes wrong it's easy to lose perspective. Instead of starting your married life relaxed, happy and excited you're consumed with resentment and bitterness about a consumer rights issue.

arcon5

I've always thought the most important part of a wedding day was being with the person you love and declaring your committment to each other. Everything else is just scenery if you will. So if things like this do go wrong, there is no reason whatsoever that the day cannot and should not be the most important and special day of your life.

visidigi

ok so now for some reason the post has disappeared and I look like im having to correct an invisible being :rotfl:

Im not crazy...honest.

ThumbRemote

arcon5 wrote: »

Which means she's entitled to a remedy - which isn't necessarily a refund and the retailer can choose the most cost-effective option, likely being a repair.

As a clarification, the law states the consumer can choose the remedy they require. However, they cannot choose one which is disproportionate.

Just because a repair is more cost-effective than a refund, does not mean a refund is automatically disproportionate. The retailer has to demonstrate this is the case.

(Note - I am not suggesting in this case that a refund may not be disproportionate compared to a repair. Just correcting the legal aspect)