Comet tv

Rooster_Norwich

I may be pushing the boundaries here but hey - it's worth a try.

I purchased a TV from Comet in 2007 - had no real problems with it except that it has now started to show marks on the screen as if a protective layer/film has been smeared off.

The TV has never had any cleaning fluid on it, just a clean microfibre cloth.

I wrote to Comet - they said the following:

Dear Customer

I was concerned to read of the problems you are experiencing with your Hitatchi Television you purchased in 2007

May I clarifly the Sale of Goods Act is not the equivalent of a six-year guarantee. Six years is the limit for making a claim in England in respect of a fault that was present at the time of sale.

Whilst goods must conform to contract (as described, of a satisfactory quality and fit for purchase) at the time of sale, the Act does not require that they should remain so for any specific period or throughout their working life, as it recognises that goods cannot always be expected to work fault-free. They can break down through normal use and the Act does not hold the seller responsible for that. There needs to be a fault that was present from the date of purchase. Furthermore, after six months from purchase it falls on the consumer to prove that the faulty existed at the time of sale.

Taking the above into consideration we are able to arrange an inspection and repair for you on a chargeable basis. You can obtain details of our chargeable repair services on our website (https://www.comet.co.uk/static/services/faults-repairs/no_warranty/tv-repairs) and arrange a chargeable repair by contacting our service Helpline on 08712 009 009.

I trust this confirms and please accept my apologies for any inconvenience

I take it I have no recourse....?

fred7777

Rooster_Norwich wrote: »

I take it I have no recourse....?

Yes and no, the interesting point in Comet's response is this part

Rooster_Norwich wrote: »

They can break down through normal use and the Act does not hold the seller responsible for that. There needs to be a fault that was present from the date of purchase.

This could be contradictory. It all depends on the product. How much it cost, how long it would reasonably be expected to last and what level of use it had had.

If the TV was a budget model and had been used a lot more than average then it's done very well and you can't expect much more.

If it was a high quality expensive unit with moderate use its reasonable to expect it to last longer so as the screen has deteriorated already it points to poor design or manufacturing faults which means the fault was present from date of purchase (as it wasn't built to last as long as would reasonably be expected).

The trouble is proving anything is going to be very difficult and possibly expensive. Even if you win Comet would only have to refund the intrinsic value of the TV and could argue that after 5 years of use it has no value!

I would do a google search to see if others have had similar faults with this type of TV before deciding what to do next.