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Play.Com Returns
Hi hoping someone can help. I bought an item from Play which was broken when it arrived. I contacted their customer services who told me to send the item back getting a receipt for the postage which I did. (I have this instruction on e-mail). When I went to the Post Office it was going to cost me about £8 to send the item…
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Ikea - wardrobe bought, but no hinges!
This week I was crazy enough to do the 100mile round trip to Ikea to kit out the house with furniture, including wardrobes for our new arrival. Total spend £500. The wardrobe I bought was Pax, with the Ballstad doors. I researched all the info online & wrote down all the codes etc so I could easily find the items to buy. I…
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Marks&Spencer not honoring sale price on website
Hi, my girlfriend has bought a lamp shade from M&S online today. The link is here showing the picture has 25% off, its the 2nd row down, thrid shade in.…
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ShoeZone refused to exchange shoes after just 3 months
hello all, does anyone know what i can do now, as i have tried to take the shoes back i bought after just 3 months and they refused to exchange them, the soles completely wore through to the other side making them useless, and they weren't even the main shoes i was using during that period as had other shoes i was using…
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Faulty goods - refund of credit card handling fee?
Can anyone give me advice on the following: I was recently silly enough to buy an Italian range cooker that arrived faulty. The retailer reluctantly agreed to take the item back and give a full refund without delay. Two weeks after the company had the faulty cooker collected I am still waiting for a refund but have been…
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Peacocks
Are much more colourful than peahens. :p
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Sent the wrong item
I'm going to keep this as short as is possible, I ordered a set of discs from a company online, 50x dual layer dvd's, the sent me 50x single layer dvd's, unfortunately I only noticed after the third attempt at using them, after several emails with the company in question it turns out they are not going to refund me or…
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BBC are wrong, Peacocks vouchers null & void
The BBC News page has had "Use your Peacocks Vouchers Now" headline flashed on their front page for the last few hours. http://www.bbc.co.uk/news/16651357 This is NOT correct. Gift vouchers and gift cards are not being accepted. The woman being interviewed referred to the Peacocks website, but clearly hadn't read it before…
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Postpeople
I was over my mates today and as the postie was about to put mail through his door at the same time he opened the door to put rubbish out so the postie gave him his mail and walked off, when my mate looked through his post he noticed one item was a " sorry we missed you when you were out " card, my mate is expecting a…
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Do I have to continue paying the bill if they cut me off?
In August 2009 I opened an account with a certain mobile company for Internet ( with a dongle). It was a two year contract. However at the end of 2009 I missed a bill payment ( due to unknowingly going over the data limit and being faced with a huge bill )and my connection was therefore cut off. I didn't bother to ring up…
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Section 75 / Chargeback help
Hi, I purchased a car bumper on Ebay, and prior to purchasing the item I emailed the seller with the specifics of my vehicle, to confirm it would fit. I have an email from him affirming it was made for my model of vehicle, and it would fit perfectly. I paid for the auction on my credit card (£115) which was for a primed…
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Dfs sofa - help!!!
I urgently need help. i purchased a sofa from dfs in october which was finally delivered on Monday. When the sofa came I was mortified with it, it looked nothing like the one in the showroom and looked old. The cushions were all flat and the leather looked baggy, in fact in could be lifted abour 3 inches up off the actual…
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Sale of Goods Act 1979: Fridge Freezer fault
Hi, My Samsung Fridge Freezer, purchased Dec 2007, has just packed up for the second time. First time was Aug 2008 and now same fault has occurred. I've sent a Sale of Goods Act 1979 letter to the retailer who has turned round and said effectively 'tough luck, pay us to fix it' and even though I cited the repair in August…
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Help please - Question over 45 day refund policy.
Dear all, I have recently made a purchase for approx £1,000 using my debit card for some products/services. I have cancelled within the 7 day "right to cancel" policy and a refund has been agreed however, the company are stating the refund will be sent in cheque format within 45 days? outside of this they want me to sign a…
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kodak bankruptcy
ok i know they havent actually filed for bankruptcy - yet, but ive been looking at buying a kodak printer today and now with this news im thinking is it a no no?? i mean if they do go bankrupt will i be able to still buy printer ink for my product in years to come or get technical support if something goes wrong??? i was…
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How long should a fridge-freezer last?
General question I know but we have a CAPLE one that has broken beyond repair after 3 years. The engineer CAPLE despatched claims it's a manufacturing fault and told us that a fridge-freezer of this type should last 5 years. The warranty of course, is for only 1.
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Xoom 2 Media Edition - Can I get a refund?
On December 30th (21 days ago), I bought a new Motorola Xoom 2 Media Edition tablet from Carphone Warehouse (In store) for £329. I like the product however it has recently started 'locking up'/'jamming'/'sticking' on a screen and won't allow me to even force a shut down. I simply have to leave it for a few minutes until it…
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model photography scam
I have been scammed by a photographic agency that I thought was a model agency. I am at the moment negotiating with them using the sale of goods act over the quality of the work and their failire to deliver the product on time. I would like to aks the forum if anyone has had this experience and for some help and advise. It…
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£35 Peacocks gift card and can't spend it
I was given a £35 Peacocks gift card for my birthday last month. I went into the shop yesterday to spend it and I was told that the don't accept them and to contact the administrators. As I understand it you would get about 2 pence for every pound back from them so it does not seem worthwhile. As this was paid for using a…
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catalogue fraud! Not my address or name but my account number
I'm in desperate need of some advice. I have an ace 24 catalogue account of which I Do a little bit of shopping but not much so much to my horror when I receive an email saying Ive order two blackberry mobiles at a cost of nearly £300 each!!! I quickly logged on the account to find that they had used a different address…
