Xoom 2 Media Edition - Can I get a refund?

Phil1878

On December 30th (21 days ago), I bought a new Motorola Xoom 2 Media Edition tablet from Carphone Warehouse (In store) for £329.

I like the product however it has recently started 'locking up'/'jamming'/'sticking' on a screen and won't allow me to even force a shut down. I simply have to leave it for a few minutes until it comes back on.

The error occurs at random(in the traditional sense) times and isn't specific to one type of application or use.

I still have my receipt but what are my options?

Can I get a full refund? Can I exchange for a different tablet (of same value)? Can I exchange for a new version of the same device?

What I really want to avoid is: being stuck with the same tablet that could get progressively worse or having them 'tamper' with the device and giving me it back (rendering it reconditioned maybe).

Any advise on this matter would be greatly appreciated.

All the best

Phil

somethingcorporate

I would say you are outside of the period you can reject for a full refund.

You can however seek a remedy under the Sale of Goods Act. This is the option of repair / replacement / refund. You can request which but ultimately it would be down to the company to decide as to what they would want to do.

Given it is less than a month old I would expect them to replace it although they may opt for the repair route.

Phil1878

Thanks for your advice earlier.

I went into the store earlier and they exchanged the product without the expected interrogation.

Problem solved and I now have a much better opinion of Carphone Warehouse: not only did they have the product I wanted before anywhere else (PC World, Dixons and Currys' staff hadn't even heard of the product at the time), their after sales service was great too.

Maybe this isn't indicative of all CPW stores but the staff at the Lancaster store have been great.

Thanks again.

Phil