Can I request a repair instead of a refund?

debbie21a

Hi, In October I bought a surf tablet at a reduced price (due to it being discontinued stock) at a electrical high street store as an xmas present for my wife. On xmas day it worked for approx 3 hours then wouldn't switch on. I rang the manufacturers helpline and they suggested taking it back to the store as it was over 28 days old. I took it back on 31st Dec and was given the option of a refund, as this had been discontinued and couldn't be replaced. A new updated model would now cost me double to buy so I requested it be sent for repair. I was given a job repair document that requested I collect it on 17th Jan unless heard otherwise. On 17th Jan I rang to check it was back only to be told it wasn't & they would chase it. I then received call from the store stating the manufacters were waiting for parts & it would be another 1-2 weeks. I rang the manufacturers the next day as I already had a reference number from my first call and was told they has no record of my tablet being in for repair nor did they have any parts problems. I contacted the high street store once again and was infromed 1) The courier only came to collect the tablet for repair on Friday 13th. 2) They had already offered me a refund which they were obliged to do. 3) Only as a good will gesture they have sent it to the manufacturer for repair. Is this correct or do I have a right under the warrenty to get this fixed & if so should I allow them another 2 weeks?

mattyprice4004

They have choice of remedy. They can refund if they choose.

CoolHotCold

Debbie21a.

You have little choice, they have done all they need to under the SoGA, you cannot force them to do one option over the other. If you want it repaired you will have to wait.