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2nd hand camera bought in July 2011 is faulty
My son bought a 2nd hand camera for £250 in July 2011 and it has develoed a fault. What rights does he have bearing in mind it was bought from a 2nd hand shop??
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Faulty doorchime kit, purchased June/July 2011
Hi all, can anyone offer any advice on the following. I purchased a Volex wirefree door chime kit from B & Q approx June/July this year. The unit was set up and installed without any problems and has been functioning correctly. I noticed today the door chime wasn't working. I followed the written instructions to reset the…
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car and rejection
basically we found a car at a main dealer, it had a little dent in the door which needed repairing, we said to the sales manager, that we like the car but no the dent. he agreed if we buy the car he will fix it like new, and put this on to the order form for the car along with another key etc. we went to collect the car…
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18 month old DFS sofa.
Hi, can anyone tell me if i have any rights regarding my sofa. I know that it's 18 months since i bought it but some of the edging on the cushions is starting to come away, one of the springs underneath the sofa has come out of place and pierced the fabric underneath and the matching swivel chair we bought also is now very…
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JYSK mattress
Hi, We bought a new mattress for our new bedframe in November 2010, it came with a 10 year warrenty against failure of spring and foam. After a few months we noticed saggy dark patches appearing and this august i got round to emailing them. I didnt think i got a reply and chased it up this month. In the mean time I removed…
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help!model agency scam!
Hello mse, can anyone help. I sent some photos to a model agency and was contacted and asked to come to london and have some more photos taken, alarm bells didnt ring at this stage, i 'stupidly' paid a £50 deposit and was told if i cancel or didnt turn up they could take more money... i had every intention of going...but…
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help me get it right please - dsr refund
Hi I'm not at all good at things like this but I like reading this section of mse so have read about it in the past and would like some help to make sure I do things right the first time. I ordered some hair straighteners on sunday, the website says dispatch within 2 days and then these straighteners sent next day. (so I…
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Refund of returned goods lost in post
Hi there, I hope someone can help. My boyfriend bought a watch from a UK based online shop at the end of August, it turned out that the watch actually comes from Hong Kong and when it arrived the face was cracked. He took photos of the damage and e-mailed these and details of the damage to the seller. The seller told him…
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double glazing deposit
hope someone can help my mum is paying over the odds for a double glazed window, she has payed a deposit of £74.00 to the company, it says on the contract she can cancel the order but will loss the deposit. i thought you had a cooling off period of 7 days, which isn't up until thursday, so are they just trying it on about…
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Online misprice
I ordered a CD item from Europadisc. I also noticed a box set on there at £0.00. Taking a punt, I added it to my order. I received a confirmation email - line in with their T&Cs. http://www.europadisc.co.uk/information/3/Terms_&_Conditions.htm "When an email is sent by the website to confirm an order, a binding sales…
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Daily Deals/ Living Social
I recently bought a voucher for an oven, grill and hob deep clean from Living Social Deals. It took dozens of attempts to make contact with the cleaning company, and when I did they informed me that they didn't cover my area. By this time, the 5 day cooling off period had expired and I was not eligible for a refund.…
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Right to refund of interest - please help
Hi can anyone advise me please, what rights do I have to expect a refund on interest applied to goods bought through Littlewoods catalogue on buy now pay later once the entire interest has been added to the total. I want to pay early (although after the buy now pay later period) and in the past Littlewoods have provided an…
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ASOS Exchange rights
Hello All, I placed my first order with ASOS website a couple of weeks ago as I wanted something new to wear for my work christmas party. I ordered 3 items, of which I returned all 3 a week last sunday. 2 i asked for a refund and the other i asked to be exchanged for a bigger size. On Sunday I recieved an email telling me…
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Skip comp refuse to put their damage right
Hi guys in a big mess at the moment which is causing alot of stress around the new home and wondered if anyone could advise We hired a skip from a large skip company and when they came to collect it through their negligence they managed to put a massive hole in our concrete drive They placed another skip from a previous…
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Being called for jury duty too often, Scotland
Just wondering if anyone has any experience or advice for someone who has been called for an extended jury service last year and is again being asked to do another service. It is so inconvenient from a work perspective and seems unfair! The questions would be whether it's reasonable to ask to be excused due to the recent…
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PIXIFOTO Scams!!
I was in Morrisons on the Isle of Wight and was asked if I'd like to sign up for a competition, which I did. I have been wanting a portrait of my daughter for a while for my partner, on a canvas. I received a call about a week later saying I had won a runner up prize which they said included.... 1) A half price sitting…
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Currys/KnowHow TV Repair
I've had a quick search of the forum, but can't seem to find anything related to this. My dad today put in a TV into Currys/KnowHow for repair - it's a small flatscreen HD TV that cost roughly £200 around 2 years ago. The service advice received from the telephone service suggested it would be a relatively minor repair.…
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An ebay return - Faulty goods
Hi I bought somthing last week (a phone protector/ cover) on ebay. It was supposed to be glow in the dark. However it doesnt glow in the dark even after hours of being 'charged', also it has some internal sharp points which means it could scratch a phone rather than protect it. They are a business seller if it makes a…
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Rights on a sale
Hi I went on a website on saturday and it has several different deals, I followed the link and got to Sainsbury's website where they had 'mispriced' a dishwasher from £250 ish to £29.99. Aha a bargain I said and bought it then and there, an email was sent confirming my purchase and I thought...what a bargain. Sunday an…
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Argos woes, made me so angry!!!
Hi folks my first post here and hope its in the right section. Seen a great deal on their website, 51 inch 3d tv blu ray player and megamind dvd for the nice sum of £589. I thought great will get a store card pay it off within the year no problems, so there will be no interest to pay. When I applied for the card it gave me…
