Currys/KnowHow TV Repair

kingbadger

I've had a quick search of the forum, but can't seem to find anything related to this.

My dad today put in a TV into Currys/KnowHow for repair - it's a small flatscreen HD TV that cost roughly £200 around 2 years ago. The service advice received from the telephone service suggested it would be a relatively minor repair. The customer assistant at Currys when the TV was handed over advised that there would be a £95 non refundable deposit (apparently for carriage and diagnostic services) - my dad questioned if this was deductible from the repair cost, which the assistant advised it was. However after paying for this deposit, it's clear from the brief service terms on the docket that this is not the case.

In my opinion it is clear that the repair was mis-sold, however where do we stand in terms of our rights? The verbal agreement was that whilst the refund was non-refundable, it was deductible from the final repair cost. My dad entered into this agreement on this basis, and would not have done so as if this was not deductible, it would simply have been uneconomical to repair.

So, has anyone come across this issue previously? Can anyone advise where we stand in terms of our customer rights?

pcombo

Why not just go to an independent repair shop. And you could have paid £95 for a fault test and a repair.

kingbadger

pcombo wrote: »

Why not just go to an independent repair shop. And you could have paid £95 for a fault test and a repair.

This is what I would have done, but my dad has taken it into Currys, hence the issue. I'm not debating that perhaps it wasn't the best initial action to take, however I would appreciate some help in trying to sort this out for him - in my opinion, the service they have sold to him has been mis-sold.

CoolHotCold

The sooner you go back the better.

How long are we talking about?

anne.h_4

Hi kingbadger,

I have just read the small print regarding this service , which is as clear as mud.

The deposit seems to be only refundable if they cannot repair the product. If it has already been sent away it could be a problem , the £95.00 does not include parts to carry out the required repair it would seem.

You will probably hear something back next year that is about the norm.

Just to add how can someone say over the phone it would be a relatively minor repair when the product has not even been looked at by an engineer.

Also parting with a minimum of £95.00 regarding the repair of a small screen Lcd , for a extra few pounds would buy a new Tv seems over the top .

I would be trying to cancel any further action regarding the repair and request the Tv and the deposit back , how hard that will be is another question.

You never know the set could still be lying in the store awaiting collection , it is certainly worth a call ASAP.

I would also determine the exact date of purchase and the retailer it was purchased from , They may offer for a small charge to carry out an inspection and repair which would certainly be cheaper than Knowhow.
If the product is only 2 years old it is worth a try , failing that a local Tv dealer may be of some help as already suggested and most certainly a lot cheaper.









We want you to know about the terms and conditions of our TV repair service so there are no surprises when you visit us in store:

• If the repair to your product is not covered by our guarantee or your service agreement, you will have to pay for the repair.
• We will make reasonable efforts to repair your product, subject to the availability of any parts required.
• You will pay a deposit that covers carriage and to diagnose the fault. This is non-refundable unless we cannot repair your product.
• We will agree a maximum cost for the repair with you.
• If you decline, we will return your product to you unrepaired. The deposit will not be refunded.
• Our repair work is guaranteed for 3 months from the date the product is returned to you.