double glazing deposit

hammerboy2

hope someone can help
my mum is paying over the odds for a double glazed window, she has payed a deposit of £74.00 to the company, it says on the contract she can cancel the order but will loss the deposit.

i thought you had a cooling off period of 7 days, which isn't up until thursday, so are they just trying it on about lossing the deposit or can they keep the deposit.

thanks

Meepster

Where did your mum sign the contract? (i.e. home? their place of business? etc etc)

hammerboy2

she signed at home but on the paperwork it said source of sale was showroom, which is where she went first to make an appointment for the salesman to come out to her

Meepster

If she signed in her home, then she is covered under the The Cancellation of Contracts made in a Consumer’s Home or Place of Work etc Regulations 2008) and is entitled to ALL her deposit back, as long as it is cancelled within 7 days.

http://whatconsumer.co.uk/doorstep-selling/

hammerboy2

many thanks Meepster, i will write a cancellation letter and post it by recorded delivery

Meepster

hammerboy2 wrote: »

many thanks Meepster, i will write a cancellation letter and post it by recorded delivery

Did they not give her a cancellation form? If they didn't, you could always report them to Trading Standards as well. They are required by law to give this with the contract when selling away from their place of business...

But yes, write them a letter, send by special delivery and keep the receipt somewhere safe. As long as the letter is sent within the 7 days, it doesn't matter when they recieve it.

And obviously, if they refuse and/or try to keep any of the deposit, let us know

hammerboy2

No, she wasn't given a cancellation form, if they do get funny i think we will have a word with trading standards, thanks again for your help, i'll update you on how it goes