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paid bill that was presented but charge more after leaving.
I hope someone can assist if possible. I visited a health spa for an overnight stay with friends and when i came to check out i was presented with a bill as expected. I paid this bill in cash and left. two weeks after arriving home i found that an additional sum had been charged to my credit card. i called the spa only to…
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Distance Selling on Laptop
Hi all, hope you can help out with this one. My OH decided to buy a laptop online. The order and delivery were fine. The laptop though turned out not to be quite as expected. Nothing physically wrong with it - just unwanted. Phoned the firm and eventually they agreed to take it back, although they are trying to charge a…
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Help! What happens if you never signed the direct debit mandate?
So, I bought a ring about 6 months ago from a high street jewellers, paid a deposit and was supposed to pay the rest in monthly installments by direct debit. I have to be completely honest and say I actually only realised very recently that I hadn't been paying the direct debit. They only realised about a week ago too and…
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Willowbrook Chairs - Complaint
On Friday my mother, 79, was visited by Willowbrook Chairs after a phone call saying someone had recommended her (they hadn't). I was there and when the guy quoted over £5000 to start, then applied a 20% discount, then a 10% discount, and came out with a figure of £3000+ I told mum not to sign, but to have a really good…
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Any advice on a faulty boiler please
Wonder if anyone can offer any advice on where myself and my partner stand in regards to continual problems with our boiler. My partner purchased the boiler in 2007, a "Broag Remeha". Over a year later the boiler started to play up and kept needing to be reset, after contacting the company the boiler was bought through…
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Having a critical problem with website provider I am relying on for an Ebook please?
Apologies if this is placed in the wrong area? I am launching a Christmas Children's Festive Ebook next week - Quirky Claus (the paperback version was published a few years ago) but due to this format... I am having to rely on a website provider, who I have been with for 4 years! However, the problems are more apparent…
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are newspapers exempt from refunds
just in theory can you return a newspaper to tescos or asda or wherever if you're not satisfied with it? or would they tell you newspapers are not covered by their returns policy? :) i've wondered this from time to time
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Can I cancel an order
Last Thursday (3 days ago) I ordered a kitchen from Howdens including white goods and paid for same with my credit card at the outlet closest to me after being persuaded by the kitchen fitter I had engaged that the kitchens were good value and he would pass on half his discount to me. I was concerned about the price but…
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tesco payment issue
Hi This has been bugging me for several months and i wondered if anyone could provide an answer. I'll try to keep it short - in August this year i dropped off my son and his girlfriend at Reading Festival for the weekend. I waited until they had pitched their tent and then went with them to the local Tesco extra to stock…
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Car finance major problem vehicle seized
On Friday 4th a novembe I was driving my girlfriends well (Ex now ) car without her permission and I was pulled over by police as I had no license or linsurance and the vehicle was seized by the police till my partner could prove her license and insurance. My girlfriend the same day 5 hours later arrived at the police…
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Caterer not supplying all food/services paid for at function
Hi, I had this posted in a different section (Weddings and Anniversaries) but was advised to move it here. Apologies for the long post. We had a function a few weeks ago and unfortunately the caterer did not supply everything that was in the contract or give the service that we thought they should have - I had to go to the…
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Course let down !!
Hi Guys, Hope you can help. Signed up for a course which consisted of 6 modules and paid £165.00. I had to travel a couple of hours each time I had to attend, but last week I struggled through over 2 hours of traffic and recruited cover for my work which cost £20.00. When I got there the instructor didnt turn up !! We all…
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Builder and subcontractor
I recently appointed a builder to put a conservatory up.He got a 'friend' to supply the glass and the windows. I paid throughout the job which in total was £9800.00. I finally owe £1494.20. Just before I was about to pay by bacs the final payment. His 'friend' called up and said he had not been paid. The builder will not…
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New fridge stopped working within 30 days!
Please be gentle, haven't ventured here before! :o As the title says, we purchased a new fridge and within 30 days of use it has stopped working. I have contacted the company and an engineer will come in 9 days time (earliest possible date). I have 2 questions, firstly is this an unreasonable time scale to be left without…
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Asda direct - wrong item received
I bought something online from Asda direct recently, and collected in store. I immediately knew that what I received was incorrect, and was directed to the customer services desk who agreed and informed me that the only way of sorting this was to phone a free phone number. I did this, and was told to return the item to…
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Dixons customer services
Hi I was wondering if anyone could help DH bought a router of dixons online. Long story short and after waiting several days it arrived yesterday. When it came it did not have the specs advertised on the internet. DH went to PC world while shopping last night and the manager checked the box and said " no your right it is…
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Lovefilm easy to cancel?
I've been sent a lovefilm free trial (30days) and amazon offer. basically as soon as your first disc arrives, they send out an amazon voucher too. has anyone done this? did the voucher arrive? I'm really interested in this for the voucher but I don't want to keep a lovefilm account lol!
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Warranty ran out
The car warranty has run out by 300mls or 1 month and the engine has big problems. I have asked the Manufacturers for good will but as yet no answer has come back. It is now 3 weeks since the car brokedown how long would you expect me to wait for a answer? The car had Full service history. I expect the total repair to be…
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carcraft
purchased a car from carcraft with service history was told that thay was waiting for the history to arive then was told it was lost but as it was volkwagen serviced that thay will get history from them now thay say go and buy a service book yourself and send them the bill and thay will stamp the book when the car is…
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Kelkoo Select Offer - Ministry of Paintball. Misleading offer
Ok so i'm organising a social event for my work and I saw a couple of months ago an offer on Kelkoo Select (first link when you google "kelkoo select ministry of paintball") So I bought 10 of these offers - it all looked good there was a paintball site close by in London Bridge and a comedy club just up the road in Camden.…
