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tesco payment issue
rocksounds
Posts: 1 Newbie
Hi
This has been bugging me for several months and i wondered if anyone could provide an answer.
I'll try to keep it short - in August this year i dropped off my son and his girlfriend at Reading Festival for the weekend. I waited until they had pitched their tent and then went with them to the local Tesco extra to stock up on provisions. It was packed with young people from the festival (it's only a few hundred yards from the site) and my son spent £48 on what he thought would be essential. (Mainly seemed to be cider and pot noodles but he'll learn!) I paid for the items on my debit card (isn't that what dads do ?) and i told him i'd pick him up after the weekend, leaving him waiting in the store for his girlfriend to finish her shopping. I'd got a 150 mile drive home but hadn't got a couple of miles when he phoned to say that the security guys in Tesco wouldn't let him out of the store. I drove straight back and spoke to security who told me it was Tesco policy for that weekend to let no-one out of the store unless they could show, and get countersigned by security, their receipt. I explained i had paid for the goods, and being 59 i thought they would make an exception but they were having none of it. Simply - the goods would stay in the store until i could find my receipt. Despite searching my wallet and my car i couldn't find it so after nearly 30 minutes of trying to negotiate i was forced to leave the trolley there. I had asked to speak to the manager, and also asked them to call the police if they were making the assumption that i had stolen the goods but both my request were refused. I returned home and the next day contacted Tesco customer services to report the incident. I was also in the fortunate position of finally finding the receipt. Anyway, i was able to give Tesco the date and time of the receipt, together with the actual value so after checking their records (that took 2 weeks) i was offered a gift card to the value of £48 (that took another 6 weeks to arrive) so things were eventually sorted out.
Does anyone know the legal position on purchases, i.e. when are they legally yours ? I presumed it was after you had paid but in this instance Tesco thought otherwise. Does Tesco assume that any customer who leaves the shop without producing a receipt has stolen the goods ? and if so why wouldn't they call the police ? Unless it's for a major purchase i normally bin my grocery receipt in the store, perhaps i should keep them in future
Cheers
This has been bugging me for several months and i wondered if anyone could provide an answer.
I'll try to keep it short - in August this year i dropped off my son and his girlfriend at Reading Festival for the weekend. I waited until they had pitched their tent and then went with them to the local Tesco extra to stock up on provisions. It was packed with young people from the festival (it's only a few hundred yards from the site) and my son spent £48 on what he thought would be essential. (Mainly seemed to be cider and pot noodles but he'll learn!) I paid for the items on my debit card (isn't that what dads do ?) and i told him i'd pick him up after the weekend, leaving him waiting in the store for his girlfriend to finish her shopping. I'd got a 150 mile drive home but hadn't got a couple of miles when he phoned to say that the security guys in Tesco wouldn't let him out of the store. I drove straight back and spoke to security who told me it was Tesco policy for that weekend to let no-one out of the store unless they could show, and get countersigned by security, their receipt. I explained i had paid for the goods, and being 59 i thought they would make an exception but they were having none of it. Simply - the goods would stay in the store until i could find my receipt. Despite searching my wallet and my car i couldn't find it so after nearly 30 minutes of trying to negotiate i was forced to leave the trolley there. I had asked to speak to the manager, and also asked them to call the police if they were making the assumption that i had stolen the goods but both my request were refused. I returned home and the next day contacted Tesco customer services to report the incident. I was also in the fortunate position of finally finding the receipt. Anyway, i was able to give Tesco the date and time of the receipt, together with the actual value so after checking their records (that took 2 weeks) i was offered a gift card to the value of £48 (that took another 6 weeks to arrive) so things were eventually sorted out.
Does anyone know the legal position on purchases, i.e. when are they legally yours ? I presumed it was after you had paid but in this instance Tesco thought otherwise. Does Tesco assume that any customer who leaves the shop without producing a receipt has stolen the goods ? and if so why wouldn't they call the police ? Unless it's for a major purchase i normally bin my grocery receipt in the store, perhaps i should keep them in future
Cheers
0
Comments
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a receipt is proof of purchase, the clue is in the name a bit. they got someone with a load of shopping trying to walk out without any proof they bought the goods, you can see where the shop is coming from.
loads of places check receipts on the door especially during busy times like when there are thousands of festival goers packing the shop out.
i love the 'i'm 59 so they could make an exception' bit as well. cos you don't get dishonest 59 year olds do you nice one!Come on, it's not rocket surgery is it?0 -
OMG - This happened to me at Tesco too. it was at the time when people started using their own bags. Did a big shop. Husband paid cash and left the store whilst i finished packing as he dashed off to pull the car closer to the door as it was tipping it down. I got stopped at the door and was asked for my receipt i said i didnt have it and my husband had it. I pointed to him just pulling up. I called my hubby in asked him for the receipt, he'd thrown it away, he went out to route in the bin he'd used. In the mean time im being treated like a criminal. 'You madam, stay exactly where you are. You're going nowhere!' So i pointed out to him that i'm innocent until proven guilty and suggested he stopped with the wise cracks. Security guy then had the bloody nerve to suggest that recepit my hubby brought back could have been anybodies!!!!!! This is where my husband got all funny and closed the arguement by saying....' and how many Sod**ng people do you think came in today and bought , amongst other things 24 bottle of champagne, 10 pounds of sauages and a pack of Tena lady, eh?!!!!!!'
and what sticks in my throat?.....'I'm only doing my job sir!' Feedback for him was 'totally agree, but be nicer about it'
We had a lovely BBQ sharing and having a laugh at this story.This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0 -
a receipt is proof of purchase, the clue is in the name a bit. they got someone with a load of shopping trying to walk out without any proof they bought the goods, you can see where the shop is coming from.
loads of places check receipts on the door especially during busy times like when there are thousands of festival goers packing the shop out.
i love the 'i'm 59 so they could make an exception' bit as well. cos you don't get dishonest 59 year olds do you nice one!
A receipt is not required to be given. Contract exists and transfer of ownerships occurs when you offer payment and they accept. Technically the goods belonged to the OP and if they were detaining his son, they were doing so unlawfully as private security has no more legal powers than you or I to detain someone. They must have reasonable grounds to believe the person has shoplifted (ie saw them do it). The fact that there is a festival is not enough. They cannot stop you from leaving. If they do (providing you're innocent of course) they are then open to assault and/or wrongful imprisonment charges.
If they believed him to be stealing, they should have called the police.
It wouldnt have been impossible for them to check their system and see exactly what was paid for. Then again, they have no legal right to search your bags or you either.You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0 -
all sounds good in theory but in practice better just to have your receipt i reckon. can't expect to wandering out of shops with a stack of stuff and no proof that you've paid for it when asked and security staff just to smile and wave you on your way. course they're gonna stop you.unholyangel wrote: »A receipt is not required to be given. Contract exists and transfer of ownerships occurs when you offer payment and they accept. Technically the goods belonged to the OP and if they were detaining his son, they were doing so unlawfully as private security has no more legal powers than you or I to detain someone. They must have reasonable grounds to believe the person has shoplifted (ie saw them do it). The fact that there is a festival is not enough. They cannot stop you from leaving. If they do (providing you're innocent of course) they are then open to assault and/or wrongful imprisonment charges.
If they believed him to be stealing, they should have called the police.
It wouldnt have been impossible for them to check their system and see exactly what was paid for. Then again, they have no legal right to search your bags or you either.Come on, it's not rocket surgery is it?0 -
all sounds good in theory but in practice better just to have your receipt i reckon. can't expect to wandering out of shops with a stack of stuff and no proof that you've paid for it when asked and security staff just to smile and wave you on your way. course they're gonna stop you.
And if you're innocent and they do stop you, you can sue them. Its not theory. Its law.
Even if they do have reasonable grounds, they are only supposed to use reasonable force until the police arrive. And even then, if it turns out you're innocent, you can still sue.
Far too many people get a job and act beyond their actual powers. Security guards are there to deter would be thieves. They are not there to harass innocent people. As i said before, the fact there was a festival is insufficient reason to detain anyone.You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0 -
far too many people want to sue for stuff as well when they've suffered no loss. it's that attitude that is perpetuating this claims culture and has created a society where people are sued for looking at someone in what is deemed to be the wrong way.unholyangel wrote: »And if you're innocent and they do stop you, you can sue them. Its not theory. Its law.
Even if they do have reasonable grounds, they are only supposed to use reasonable force until the police arrive. And even then, if it turns out you're innocent, you can still sue.
Far too many people get a job and act beyond their actual powers. Security guards are there to deter would be thieves. They are not there to harass innocent people. As i said before, the fact there was a festival is insufficient reason to detain anyone.
we can sit here all day debating it but shops are always gonna make a fuss when people can't produce a receipt for the goods they're walking out of a store with.Come on, it's not rocket surgery is it?0 -
far too many people want to sue for stuff as well when they've suffered no loss. it's that attitude that is perpetuating this claims culture and has created a society where people are sued for looking at someone in what is deemed to be the wrong way.
we can sit here all day debating it but shops are always gonna make a fuss when people can't produce a receipt for the goods they're walking out of a store with.
Do i think people should sue for something that is their own fault or a mistake? No.
Do i think people have a right to sue when they are assaulted or illegally detained for no other reason than someone being on a power trip? Hell yes.
We're on a consumer rights board. It is the consumers right not to be assaulted or unlawfully detained. It is their right to leave the shop with the goods they have paid for.
I realise you are new to these boards so you obviously have no clue that MSE members (myself in particular) usually tend to be staunchly against the compensation culture. But perhaps next time you should ascertain exactly what "that attitude" is before jumping on your high horse.You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0 -
far too many people want to sue for stuff as well when they've suffered no loss. it's that attitude that is perpetuating this claims culture and has created a society where people are sued for looking at someone in what is deemed to be the wrong way.
we can sit here all day debating it but shops are always gonna make a fuss when people can't produce a receipt for the goods they're walking out of a store with.
I agree with Unholyangel - whether or not we think it is correct or not does not make it any less of a right of the individual to sue.
This forum is concerned with consumer rights, not consumer wants (or not want as in some cases).Thinking critically since 1996....0 -
no one is on a high horse, i'm not the one calling for someone to sue a shop because they are quite reasonably concerned with preventing shoplifting. i'm not particularly concerned with fitting in with 'that attitude', my opinion is my own and doesn't need to gel with yours as far as i'm aware.unholyangel wrote: »I realise you are new to these boards so you obviously have no clue that MSE members (myself in particular) usually tend to be staunchly against the compensation culture. But perhaps next time you should ascertain exactly what "that attitude" is before jumping on your high horse.
curious how you're staunchly against compensation culture yet call for someone to sue when they've incurred no loss.Come on, it's not rocket surgery is it?0 -
and just as an aside, dont throw your receipt away without checking it, even if its at home.
I always check mine before I leave the store because its amazing how many times there are errors on them, being charged twice for some things, buying BOGOF offers and being chargd for both of them. I got fed up of getting home and checking it and having to travel back again.
My daughter last week bought 4 red peppers and was charged for 44.:eek:make the most of it, we are only here for the weekend.
and we will never, ever return.0
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