Distance Selling on Laptop

CJField

Hi all, hope you can help out with this one.

My OH decided to buy a laptop online. The order and delivery were fine. The laptop though turned out not to be quite as expected. Nothing physically wrong with it - just unwanted. Phoned the firm and eventually they agreed to take it back, although they are trying to charge a £50 restore fee to put the laptop back to new! We have fulfilled everything on our side including giving them written notification within the 7 days that we wish to return the laptop.
According to the Distance Selling Regulations they are supposed to refund the money within 30 days.

Question 1: is this 30 calendar days, or working days?
Question 2: what do we do if they don't refund the money by the deadline?

We paid with a debit card, not a credit card. The Company is Box Limited, First Avenue, Minworth, Birmingham. B76 1BA, trading as saveonlaptopsdotcodotuk

It cost just over £1400, the invoice was dated 29th September and was returned to them in person on 6th October as the OH happened to be in Birmingham at the time.

Thanks, in hope

arcon5

I'd say calenda days:

(3) The supplier shall make the reimbursement referred to in paragraph (1) as soon as possible and in any case within a period not exceeding 30 days beginning with the day on which the notice of cancellation was given.

Once 30 days has passed you can attempt a chargeback on your debit card otherwise a letter before action followed by small claims would be the next step.

Hopefully though this will come to nothing and they will refund you as they should.

The_Pedant

they are trying to charge a £50 restore fee to put the laptop back to new!

What did you actually do with the laptop when you received it? Did you just decide you didn't want it? Open it & inspect it?, or turn it on & look? Started using it etc? I'm just trying to get a little context here to determine why the company think they can charge that.

Generally you are allowed to inspect the goods when you receive them & provided you have taken reasonable care of the goods, the seller is obliged to reimburse what you paid for the item and the original delivery cost. If that has been the case, follow Arcon5's advice ... although I'd probably chase the company first & initiate a chargeback if they don't play ball or aren't forthcoming with a refund.