We'd like to remind Forumites to please avoid political debate on the Forum... Read More » This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

We're aware that some users are experiencing technical issues which the team are working to resolve. Thank you for your patience.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Consumer rights

Archives for March 2011

Petition - Strengthen law in consumer's favour
Banks bullying consumers must end. Fraud, extortion and malicious defamation resulting in an annihilated credit rating. Help end it sooner. Sign this petition. http://www.gopetition.com/petition/43459.html 500 signatures will oblige the government to answer. More info on the Consumer Action Groups forum here:…
Washer Dryer warranty/repair ( Comet )
Bought one from comet online was delivered 8 weeks ago problem is tried to use dryer function on its own and dryer will not operate, its ok if tagged onto end of a program just wont work independantly. Now here is the question as it is only 8 weeks old do i have a case to request a new machine or do i have to let them…
Am I covered by the DSR?
I purchased an item online which I received on Thursday 24th and for a few days before finding a flaw. I rang the retailer on Monday 28th and they picked it up on Tuesday 29th. Before sending out a replacement, they inspected it and said that it wasn't actually a flaw, but the way it normally works (it is a flaw, but…
Where Do We Stand
My parents are in the process of having a so called 'mobility shower' installed. I had asked them not to sign up to anything without us looking at it first, but they did. It is a supposedly reputable, specialist company. Anyway, the job is due to be finished tomorrow and my mum asked me to go round to look at the work so…
Can I ask for a refund??
Sorry if this is on the wrong board - please redirect if so. I have just been in boots and bought various items. when I got home I realised i had been charged twice for the one product at £3.50. By the time I got home and realised the shop was closed for the evening. If I go back in tomorrow can I ask for the money back?…
JD Williams
Hey Guys I dont know if this is the right place to post this but I have ordered something with JD Williams but now Customer Care are saying that they're Credit Control department want to speak with me? I have asked for it to be delivered to another address other than my home so do you think they could be checking that out?…
SportsDirect.com Return Policy
I brought some shoes from SportsDirect.com and I've found despite being a size 11 for most shoes, these particular ones are too big. Now, they say that I can't return the item to the store for a refund and can only return it to the store for a gift card. However, I can return it to the online store for the refund, but I…
Does not signing a credit agreement at home make a difference
I signed a loan agreement for a study course (under CCA 1974) but it was not signed at my house. I was unable to meet the agent in my house due to building work, so I met with them at a neighbours house. The form was filled in with my address details but actually signed at a different address to that on the agreement. Does…
Total loss of faith in garage
Hi peeps, I am about to call trading standards when they open, but am looking for advice from you guys also as you are normally spot on. I have a Vespa, MOTd in January, by the garage I am having all these problems with. At the end of january my bike broke down, oil light came in and it conked out, would not start. We took…
Scottish Power Online Energy Saver 12
Was wondering if someone could help me. I did an online comparison on comparethemarket for utilities. I was with EDF paying £90 a month for the last 3 years. I input my annual figures from the statement for the year 2010-2011. The comparison came back saying the Scottish Power would save me £17 a month so I chose to…
Q about buying 2nd hand car with Credit Card
If I bought a car with no warranty with my credit card, would I be covered with the CC guarentee if it turned out to be a lemon? I hate buying 2nd hand cars but did not know if there was some way to cover myself from buying from a dealer instead, but some are offering no warranty on their cars. Thanks.
Edexcel Replacement Certificate - Wrong One Sent
Hi, I recently sent off a request to Edexcel to replace an NVQ Level 3 certificate that was missing. I sent the form off via fax, with the payment for completed for the £35.00, I could not remember if it was Edexcel or RSA that issued the cert, but i was sure it was Edexcel. On the application form, it states that f the…
Wrong Item Sent
Hi all, I recently made an online purchase for two mugs but they delivered two bowls to me instead. I checked the online order confirmation and the invoice that came with the delivery and both state I ordered two mugs. Obviously will contact the company tomorrow to try and sort this out but I ordered the items as a present…
Getting my money back
My daughter was in a dance club and was due to take part in a show. We paid for the costumes for the show, but she has now left. I have asked for the money back for the costumes but the dance club organiser is refusing to give the money back. What can I do about this?
Zafira Woe
In February 2008 I purchased a Vauxhall Zafira 2.2 Design elite, the purchase was financed by Black horse. In August of that year the vehicle broke down, due to I was told to the fuel pump failing, this took nearly 3 weeks to fix as demand for this part was so high supplies were hard to attain. The vehicle broke down…
PayPal. Need some good accurate info plz :)
Paypal disputes....... I have 1 dispute left from a number of disputes outstanding from 24 Sep 2006. It was never resolved within Paypal. Paypal sold the debt to a collection agency and I paid up. It never got removed from my Paypal account. THe figures became such a mess because Paypal charged me various amounts for…
cancel credit agreement after cooling off period
Hi i signed a credit agreement and paid a £50 deposit for new guttering and sofits at the end of january, a week later the salesman came back as something was missing from the paperwork and had to be changed. After two weeks i heard nothing and i rang them they told me that they took the wrong colour form and had to come…
myparcelDelivery.com
I am now at the end of my tether after returning a parcel via this company (who then sub-contracted delivery to Home Delivery Network) on 18th Jan 2011, which has not been received - hence I have still had no refund for the returned item. E-mails and phone calls are not replied to, but having posted a comment on their…
help needed with refund from air france
Basically i purchased flights with air france back in october 2009, at the time they requested the money twice from my account so it was showing that it was due to come out but not cleared. i rung the bank and they requested i ring air france for an authorization number. after spending most of the day on the phone to the…
rock dating via white label canceling
You sign up to use site but find if you want to cancel subscription you have to call an 0800 number. I`ve tried there internal support saying due to my job I cant ring number during 9-5 but they just wont let me any other way:(

★ ★ ★ Meet your Ambassadors

Confirm your email address to Create Threads and Reply

MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

View All

Consumer rights

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free

Consumer rights

Discussion List

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free